Learning Designer

Thomson Reuters ONE PS Training Team is seeking an experienced, creative, and forward-thinking Learning Experience Designer to join our dynamic, global team. In this role, you’ll use your instructional design skills to create a training program that empowers customers to maximize efficiency, streamline workflows, and fully harness the transformative capabilities of our cutting‑edge CoCounsel solution (AI‑powered solutions). As part of a high‑profile investment in advanced AI technology, you’ll help customers unlock the full potential of generative AI in legal, tax, accounting, and audit workflows—making a direct impact at the forefront of technology and shaping innovative customer experiences.

As a Learning Experience Designer, you will play a vital role in empowering customers to maximize their use of CoCounsel and other Thomson Reuters solutions, by designing and developing training curriculum, content, and learning experiences. You will work primarily with internal partners (Lead/Principal Curriculum Designers, Technical Trainer, and Professional Services Consultants) to design and develop best‑in‑class courses and learning assets, occasionally joining customer calls, as needed, for discovery and feedback.

If you’re a self‑starter who thrives in fast‑paced environments, rapidly masters new concepts, and brings contagious enthusiasm to every challenge, this is your opportunity to make a meaningful difference by elevating customer experiences and driving real value through innovative technology.

• Participate in curriculum design, instructional design, content writing and course development across various formats such as live instructor‑led workshops, webinars, office hours, on‑demand workshops, eLearning, videos, certification exams, and toolkits

• Research and conduct content assessment of existing course materials to support the development of new and up‑to‑date training materials

• Conduct learning needs analysis, curriculum mapping, design, writing, development, testing, implementation and evaluation of all training materials

• Design and develop cutting edge, graphically rich, engaging learning materials

• Exercise sound judgement when determining appropriate learning solutions based on inputs, objectives and desired business and learning outcomes

• Understand content structure and how curriculum, courses, modules, learning objectives and assessment questions are designed to transfer and validate knowledge

• Forge strategic partnerships with and collaborate with subject matter experts, Curriculum Designers, project leads, and key stakeholders to assess training content needs, develop, and deliver high‑quality training and certification programs

• Proactively use Thomson Reuters gen‑AI tools to accelerate work, improve deliverables, and iterate quickly; continuously learn new AI features and best practices

• Record time and engagement details to support utilisation reporting

• Support training operations to upload training content into LMS and other operational tasks as needed

• Work in‑office at least three days per week as part of a hybrid schedule out of our Eagan, MN location

• BS or MA degree in Instructional Design, Educational Technology or similar

• 7+ years of Instructional Design experience

• Experience with software product training or similar industry preferable

• Advanced knowledge of the Articulate suite (Storyline, Rise, Review 360), Camtasia, system‑generated voiceover software, and other digital learning and multimedia design tools

• Demonstrated knowledge of applied adult learning theory, instructional design, and learning management systems

• Ability to design and create dynamic and engaging content that incorporates both design elements and effective learning principles for an optimum learning experience

• Strong interpersonal skills including proven ability to collaborate with teams and individuals at all organisational levels

• Excellent written and verbal communication; able to explain complex concepts clearly and simply; ability to storyboard and write sound training curriculum

• Outstanding visual design skills

• Strong project management skills and able to successfully multi‑task, set priorities,…