Client Relationship Consultant ; Banker - Cliff Lake, MN

Client Relationship Consultant

Build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital-first mindset. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs.

Build and foster relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences. Identify solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Maintain a working knowledge of consumer and business banking products and services including digital products and services. Provide a consistent optimal client experience, including greeting clients and processing basic transactions.

Develop collaborative partnerships with branch team members and partners to best serve clients. Open new consumer and business accounts, complete service requests and submit credit applications. Proactively educate clients on emerging and self‑service digital products and services to assist with meeting their financial needs. Leverage available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

• High school diploma or equivalent.
• Typically has a minimum four‑to‑five years of job‑related, retail banking experience or a combination of experience and commensurate training.
• National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and RegulationZ; subject to required registration process, including a criminal background and credit check.
• Proven ability to build and foster relationships with clients through proactive outreach and follow‑up.
• Effective engagement and communication with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Comprehensive knowledge of all retail products and services.
• Proven customer service and interpersonal skills.
• Experience in participating in sales campaigns/promotions.
• Experience with using and demonstrating digital products and self‑service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital‑first mindset.
• Advanced level proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively.
• Experience in the financial services industry preferred.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and safe leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

$25.49 – $31.15 per hour (actual range may differ based on location).

U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other factors protected under applicable law. U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all U.S. facilities and certain territories. The company conducts background checks consistent with applicable local and federal laws (including the Los Angeles County Fair Chance Ordinance, California Fair Chance Act, San Francisco Fair Chance Ordinance, Section
19 of the Federal Deposit Insurance Act, FINRA, NMLS, RegZ, RegG, OFAC, NFA, FCPA, Bank Secrecy Act, SAFE Act, and other federal guidelines). Applicants may be required to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

If you need reasonable accommodations for a disability at any point in the application or hiring process, please refer to our disability accommodations for applicants.