Relationship Banker-Lending Focus

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Eagan, MN 55122, USA

A Member Consultant interacts with members through a variety of communication channels including face‑to‑face, drive‑thru, phones, mobile apps, chat, text, SMS, and/or video banking. In listening to members’ needs and goals, a Member Consultant recommends appropriate consumer lending and account products and assists members with self‑serve education, transactions, budgets, account maintenance, and other account‑related issues.

• Open membership savings, checking, certificates of deposit, Individual Retirement Accounts (IRA), and other credit union accounts or products
• Provide information and recommendations to members concerning services and products, directing them to an appropriate person when needed
• Assist members with consumer lending questions and applications
• Listen to member needs, identify, and recommend products and services that align with members’ needs
• Determine available consumer loan and credit options for members
• Analyze members’ financial situation and credit report to decide if a loan is in the member’s best interest
• Review loan agreements, gather required documentation, and ensure completeness and accuracy in accordance with policy
• Approve loans within specified limits; refer applications outside those limits to management for approval
• Partner with members to understand their financial goals and assist in creating a personal budget
• Proactively reach out to members about products or services that would help them achieve their financial goals
• Assist members with accurately and efficiently processing transactions
• Provide education to members on self‑serve options
• Execute wire or ACH transfers of funds
• Issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, or other general account‑related questions and issues
• Balance and maintain personal cash drawer and branch vault, and maintain currency logs if applicable
• Other duties as assigned

• 1+ years of customer service or professional experience working with people
• 1+ years of consumer lending experience preferred
• Ability to navigate and resolve complex issues and situations
• Ability to achieve call goals set by leadership
• Basic knowledge of credit and regulatory policy as it relates to consumer lending
• Ability to consistently identify and cross‑sell product and service opportunities that benefit the member
• Strong analytical and decision‑making skills with a high degree of accuracy
• Ability to work independently as well as part of a team and collaborate with others
• Strong verbal and written communication skills
• Time‑management skills and the ability to prioritize workload based on department and member needs
• Flexibility to adapt and succeed in a dynamic environment
• Drive to provide exceptional service to members and employees
• Intermediate computer skills and ability to navigate multiple systems with ease
• Requires face‑to‑face interaction and coordination of work with other employees, and in‑person interaction
• Sitting 70–80% and standing 20–30% depending on branch rotation
• Working at a computer 98% of the day
• Utilizing the phone 40–60%
• Occasional bending, twisting, kneeling, stooping, or crouching as appropriate
• Repetitive movements, including typing, using a mouse, and phones
• Lift, carry, push or pull up to approximately 50 pounds (cash/coin bags, supplies, etc.)
• Requires face‑to‑face interaction and/or coordination of work with other employees and departments, and in‑person interaction

Shifts between 7 a.m. – 7 p.m. Monday – Friday and Saturday 7 a.m. – 3 p.m. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department, team, and organization.

This position will be located at our Eagan, MN branch.

Starting pay range: $18.89 — $22.64 per hour.

Pay may vary based on skills, experience, and other qualifications.

Affichain offers a comprehensive Total Rewards package that includes low‑cost medical, dental, and vision insurance options, a portion of vacation and sick time, paid leave options, a monthly wellness benefit, and…