Patient Intake Specialist

Job Details:

Location:

Eagan, MN 55121 | Position Type:
Full Time | Education Level: None | Salary Range: $20.00 - $22.00 Hourly | Travel Percentage:
None | Job Shift: Day | Job Category:
Admin - Clerical

Northwest Respiratory Services seeks a Patient Intake Specialist for our Eagan, Minnesota location. This person is the first point of contact for our customers, providing empathetic and highly accurate communication in support of their health and quality of life. You will set up their order, verify their insurance coverage, and build trust with our customers, all over the phone.

• Work with new customers to set up their initial equipment and supply orders.
• Multi‑task to manage a high volume of calls and faxed orders in a timely and accurate manner.
• Maintain positive relationships with internal and external customers such as branch managers, nursing home staff, and hospitals.
• Collaborate with other Intake Specialists to share best practices and complete workload.
• Gain knowledge in respiratory equipment and interpret it to customers in an understandable way.

• $20.00‑$22.00 per hour
• Health, Dental, and Vision Insurance
• Employer Paid Life Insurance
• Matched 401(k) Eligibility on Day One of Employment
• FSA Account (Medical and/or Dependent)
• Pet Insurance
• Short‑Term and Long‑Term Disability
• Accident, Hospital Indemnity, and Critical Illness Insurance
• Vacation, sick, and paid holidays
• Flexible start times

• Understanding of HIPAA laws to handle confidential personal and medical information.
• Ability to handle confidential and sensitive information.
• Punctuality and dependability with a stable work history.
• Good judgment in handling phone calls appropriately and empathetically.
• Detail‑oriented, highly organized, and able to multitask in a fast‑paced environment.
• Excellent telephone and typing skills.

We look forward to seeing your application and the opportunity to speak with you further!