Patient Services Representative

Job Category
:
Patient Services

Requisition Number
: PATIE
009556

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• Posted :
  February 25, 2026
• Full-Time
• On-site
• Hourly Range : $18.77 USD to $27.82 USD

Showing 1 location

Eagan, MN 55121, USA

The Patient Services Representative is responsible for patient registration, check-in, as well as coordination of all non-clinical pre-operative phone calls for all surgical patients prior to day of admission.

This is a full-time role Monday - Friday 8:30 AM - 5:00 PM, variable shifts between 4:45 AM - 6:00 PM at our Twin Cities Orthopedics/Eagan Orthopedic Surgery Center location.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

• Greet and register surgery patients. Obtain all appropriate insurance information and signatures from patients at the time of registration.
• Verify all patients’ insurance is accurately updated.
• Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having surgery.
• Manage and retrieve history and physical (H&Ps) process for upcoming surgery patients, as needed.
• Responsible for all patient chart preparation and breakdown of charts.
• Assists with patient pre-operative phone calls.
• Responsible for monitoring fax machine for filing operative reports, pathology reports etc.
• Responsible for all pre-operative phone calls to all surgical patients.
• Responsible for verifying patient surgery date, time, expected arrival time from pre-op phone call.
• Delivers NPO instructions as per ASC Anesthesia guidelines.
• Responsible for providing appropriate admission requirements/instructions.
• Responsible for coordinating with the Scheduling team to communicate all arrival time changes to surgical patients.
• Responsible for entering new or changed patient information into Amkai system prior to patient having surgery from pre-op phone call.
• Responsible for answering phone in a courteous and professional manner.
• Is competent in beginning-of-day and end-of-day processes.
• Responsible for printing and handling of PHI including H&P reports, Casetabs, etc.
• Manage and retrieve history and physical (H&Ps) process for next day and two day out surgery patients, as needed.
• Actively participates in Quality projects, as applicable. Identifies issues & assists in collection of data for Quality purposes. Contributes ideas for improvement.
• Accountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor events.
• Collaborates with other disciplines to maximize patient outcomes and ensure a smooth flow of the surgical experience.
• Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor).
• Participates in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements.
• Assists in managing controllable costs by the proper, non-wasteful use of Surgery Center resources.
• Any and all other duties as assigned.

• High School diploma/GED or equivalent
• Medical terminology knowledge preferred
• Customer Service experience
• Administrative or Medical Office experience preferred
• Current certification in basic CPR for Healthcare Professionals (BLS) or completed upon hire.

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive benefits package - to learn more clickhere .
  • Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
  • All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

• Frequently lift up to 50 pounds independently and occasionally up to 100 pounds with assistance.
• Requires the ability to stand, walk,…