Front Office Associate

Job Overview

RAYUS Radiology is seeking a Front Office Associate for a part‑time position Monday‑Friday, 5:30 pm–10:30 pm. The role includes patient greeting, registration, phone support, scheduling, insurance verification, and general front‑office duties. Pay ranges from $16.09 to $23.27 per hour based on experience, with Daily Pay available for eligible employees during the initial set‑up period.

• Greet and check‑in patients scheduled for imaging services, process payments and co‑pays.
• Answer phones and handle calls efficiently and friendly.
• Field phone calls appropriately for Center Team Members.
• Act as liaison between imaging technologists and patients, relaying scanner status and clinic information.
• Maintain front‑office lobby organization by arranging magazines, coffee supplies and general cleanup.
• Order office supplies as needed.
• Maintain a supply of patient information sheets.
• Push patient imaging via electronic interfaces.
• Complete patient appointment confirmation calls and provide preparation instructions.
• Fax/scan reports, billing information, and medical release forms as requested.

• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
• Enter and submit patient exam orders.
• Verify patient exam orders match exam schedules.
• Schedule referrals and ensure proper authorizations are obtained.
• Schedule walk‑in patients.
• Process requests for image orders and CDs from referring physicians and patients.
• Maintain an up‑to‑date accurate database of all current and potential referring physicians.

• Verify patient’s insurance coverage.
• Pre‑certify all patient exams with the insurance company.
• Obtain insurance authorizations.
• Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers for pre‑authorization before appointments.
• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys, and insurance companies following company guidelines.

• Complete other tasks and projects as assigned.

• High School Diploma or equivalent.
• One year of customer service experience.
• Proficient in using computer systems and typing.
• Working knowledge of Microsoft Office Suite – Outlook, Word, Teams, Excel.

• Previous medical office experience.
• Medical terminology and office background knowledge.
• Insurance knowledge.
• Bilingual proficiency.

Benefits (based on eligibility) include medical, dental, and vision insurance; 401(k) with company match; life and disability insurance; tuition reimbursement; adoption assistance; pet insurance; PTO and holiday pay; and many more.

RAYUS Radiology is an equal‑opportunity employer, Veterans, and disabled persons are encouraged to apply.