Patient Services Representative - Training HAUS

Job Category: Patient Services

Requisition Number: PATIE
010162

• Posted :
  October 2, 2026
• Full-Time
• On-site
• Hourly Range : $18.77 USD to $27.82 USD

Showing 1 location

Eagan, MN 55121, USA

Serve as a professional and welcoming representative of the Training HAUS’s patients, families, visitors, and Viking stakeholders. This is position which frequently requires front-line customer service and problem resolution.

This is a full-time role, working Monday - Friday 6:00 AM - 2:30 PM out of our Eagan location.

Training HAUS is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Fully understand, describe and promote all aspects of the Training HAUS
• Greet and register patients; collect co-payments, collect pre-payments and insurance information
• Manage multiple meeting hosts, providers, and class instructor schedules through Mind Body and Outlook calendars
• Accurately and efficiently schedule new and existing patients in the current practice management system
• Communicate all pertinent patient information regarding their call to include; appointment information, directions, check-in times, referral information and copayments
• Maintain a working knowledge of health care plan requirements and health plan networks
• Verify and document insurance information as defined by current business practices
• Chart management
• Maintain timely communication with patients and families while in clinic
• Occasionally participate in community functions relating to TCO outreach events throughout the year.
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Customer service experience required
• Administrative or Medical Office experience preferred
• Experience teaching fitness classes preferred

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive benefits package - to learn more  .
  • Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
  • All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

Working Conditions:

• Ability to sit for extended periods (up to 8 or more hours per day).
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Occasional standing, walking, bending, or reaching within the office environment.
• Ability to lift and carry office supplies or files weighing up to20 pounds.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Setting:

• Clinic

Ability to:

• Work in the clinic during business hours
• Travel independently throughout the clinic/surgery center (which may include movement from floor to floor); sit for long periods of time
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines Integrity Service Quality Innovation Teamwork
• Prompt and reliable attendance
• Converse in a respectful and professional manner
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions.
• Effectively operate clinic and office (e.g., PC) equipment; and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required
• Ensure compliance with…