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Lead Workforce Analytics and Automation Specialist

Job in Eagan, Dakota County, Minnesota, USA
Listing for: BlueCross BlueShield of Minnesota
Full Time position
Listed on 2026-02-16
Job specializations:
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading healthcare organization in Minnesota seeks a Workforce Management Analyst Lead to optimize operations in contact centers. This hybrid role demands strong analytical skills and expertise in workforce strategies. Responsibilities include collaborating with leadership for process improvements and mentoring teams. Ideal candidates will have extensive experience in contact center management, proficiency in Excel, and the ability to advocate for customer-centric practices.

A thriving culture of collaboration and continuous improvement awaits the right individual.
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