Enterprise Systems Monitoring Tech

Overview

PlanIT Group is seeking an Enterprise Systems Monitoring Tech to support our Federal customer in the Washington, DC area. The ideal candidate will have past incident management / help desk experience and strong written and oral communication skills. We are looking for someone who is organized and has the ability to lead incident calls bridges. Confidence with Linux as a user on the command line is a plus.

Candidates will also need to identify network related outages, so knowledge of networking is a strong plus.

• Job Title: Enterprise Systems Monitoring Tech
• Location: Onsite in Eagan, MN
• Start Date: 03/17/25
• Duration: One year plus annual extensions
• Work Schedule: This could change to be full time on site as required. Current: 3 days a week on-site until June 9th; after June 9th, resource would be required to be in the office 4 days a week.
• Description: This position is for an Enterprise Systems Monitoring Tech located in Eagan, MN onsite. This is an on-site position with no telecommute possibilities (currently allowing hybrid remote 2 days/week).

• Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
• Determine cause of alarm and take appropriate actions including logging alert, creating service tickets, and notifying stakeholders.
• Initiate, maintain, and manage critical incident phone bridges (Web Ex, Zoom).
• Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
• Assist in triage and incident management with collection and analysis of performance metrics.
• Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance.
• Compose and send notifications to management for incidents.
• Monitor and execute incident and change requests.
• Able to type and communicate in an effective manner.

• High School diploma or equivalent and 5 years additional experience OR Bachelor’s degree and minimum 1 year IT experience.
• Past experience with help desk or incident management.
• Strong knowledge and understanding of networking.
• Basic understanding of Windows and Linux operating systems.
• Ability to identify and relay information and symptoms detected by monitoring tools.
• Ability to read and follow detailed instructions or procedures.
• Effective communication skills.
• Must be able to obtain a Position of Public Trust Clearance - US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
• Must have resided in the US for the last 5 years.
• Must be able to work from Eagan, MN location. No remote work from any other location.

• Bachelor’s Degree in Computer Science or associated discipline.
• Familiarity working with enterprise monitoring products.
• Working knowledge of IT Service Desk model.
• Experience working in large-scale IT environment.
• Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.

• Must be able to obtain a Public Trust Clearance.
• Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.
• All candidates must be a US Citizen or US Permanent Resident.
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)

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