Senior System Analyst

About Our Team

Odyssey is a tight-knit, solution-driven team. Our shared values, as defined by our own employees, guide us in reaching our individual and collective goals:

• We Build
  : “Outside the Box” is our playground. We’re not afraid to innovate and tackle tough problems – we’re here to disrupt the industry. Creativity and problem-solving is not reserved for the Executive team.
• We Get Stuff Done (GSD):
  We have a notable reputation for being exceptionally responsive. Coming up with a great idea is only part of the solution;
  We take great ideas and put them into action.
• We Show Up for Each Other
  :
  We are in this together! We collaborate and support each other to get results. Our employees are compensated with competitive salaries and a comprehensive benefits package.
• We Do the Right Thing
  :
  We’re dependable, trustworthy, and proud of our professional standards.

Reporting to the Managing Director, Systems, this roleis an ideal opportunity for a seasoned industry professional with the desire to learn and grow. We are looking for someone ideally able to work on-site in our Eagan, MN location.

• Manage systems and processes to ensure data is complete, accurate, and compliant.
• Transtar power user and user support.
• Test new software updates and provide user training.
• Consult with software service provider to resolve system bugs.
• Assist to set up users within systems.
• Process improvement and efficiencies through analysis and innovation.
• Create Excel Macros to support the efficiency of business processes.
• Provide necessary input to regulatory projects, as required.
• Update external website data and forms as requested.
• Assist with conversions of record from other Transfer Agents.

• Ensure the stability and performance of Transtar and other critical systems.
• Perform testing of new software releases before deployment to minimize business disruption.
• Identify opportunities for automation and process enhancements across departments and deliver solutions that streamline workflows and reduce manual effort.
• Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.
• Evaluate and implement new technologies and tools that align with business goals and improve system capabilities.
• Develop and maintain documentation for system architecture, processes, and procedures.
• Work with internal stakeholders across all levels to understand business needs and align system capabilities accordingly.
• Draft clear and comprehensive business requirements for outsourced projects to ensure successful execution.
• Maintain a strong understanding of all business functions and how internal systems them.

• Work collaboratively as a small team, fostering a culture of accountability through well-defined goals, clear expectations, and supportive oversight.
• Effectively manage team projects in collaboration with stakeholders based on prioritization and operational needs as set by management.
• Demonstrate agility and composure in navigating ambiguity, shifting priorities, and complex challenges.
• Ensure adherence to compliance standards and service level agreements across all team functions.
• Cultivate a collaborative, inclusive, and high-trust team environment that encourages engagement, innovation, and open communication.
• Proactively manage organizational risk by maintaining and monitoring processes and implementing effective controls to mitigate identified risks.
• Take ownership of additional responsibilities and ad hoc projects as assigned by senior management, demonstrating flexibility and a solutions-oriented mindset.

• A minimum of ten years of progressive experience within the Transfer Agent and Trust Company sector.
• Demonstrated experience in systems management, operations, or process optimization, with a strong focus on automation and operational efficiency.
• Proven ability to lead remote teams effectively, fostering accountability and performance through well-structured systems and communication.
• Strong analytical and problem-solving skills, with the ability to assess complex systems and implement scalable solutions.
• Excellent…