Delivery Manager, SRE

Overview

Delivery Manager, SRE

Location:

Eagan, Minnesota.

The Legal Service Management group is seeking a Delivery Manager to join our team in Eagan, Minnesota. This position leads a global technology group that operates enterprise application systems serving Thomson Reuters flagship products. This team manages reliability engineering/SRE, ongoing change planning and implementation, incident detection and resolution, and compliance for a portfolio of customer-facing applications and infrastructure built on a variety of technologies including Java, Linux, Python, AWS, Postgre

SQL, Redis and more.

• Deliver reliable 24x7 infrastructure and application operations, meeting business expectations across the application portfolio
• Serve as a management escalation point during major issues
• Partner with application development teams to deliver operational readiness for new products and features
• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmap for applications and processes
• Partner with security, cloud platform, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications
• Effectively articulate complex problems, concepts, and solutions to varied audiences
• Drive improvements in productivity, software quality and reliability

• Manage a diverse set of global application reliability, infrastructure, and operations engineers
• Deliver effective talent management practices and optimize use of talent across the portfolio
• Coach and mentor current and future leaders; proactively identify training and growth opportunities
• Foster a continuous learning culture and a curiosity about emerging technologies

• Bachelor’s degree or equivalent required;
  Computer Science or related technical degree preferred
• 5 years of relevant experience in software development and/or technology infrastructure and operations
• Proven ability to set direction and inspire team members to engage and deliver on a vision
• Broad understanding of the technologies used to build and operate distributed application systems
• Proven ability to learn new technologies quickly
• Experience managing cloud systems and infrastructure
• Excellent critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem-solving skills
• A management style that is collaborative, energetic, and results-oriented
• Hands-on experience with programming and scripting languages
• Comfortable in a fast-paced environment and motivated by complex technical and business challenges