Senior Manager, Project Management Office; PMO

About Us:

Image Trend, Inc. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient‑centric healthcare and public safety. Our commitment to innovation, its clients, and providing world‑class implementation and support is unsurpassed. Based in Eagan, MN, Image Trend combines business analysis, creative design and data‑driven architecture to offer scalable solutions and strategies for today and the future.

Employment at Image Trend is not just about doing a job; it's about being a part of a community. We are top‑notch talent, passionate about making a difference through the work we do together!

About the Opportunity:

The Senior Manager, Project Management Office leads the centralized project management function to ensure disciplined, timely delivery of the organization's highest‑priority technology projects and strategic initiatives. This role provides strategic oversight of the PMO and the CTO's Top initiatives, establishing and enhancing scalable methodologies, governance structures, and executive dashboards that clearly link engineering and IT performance to business outcomes.

Partnering closely with cross‑functional leadership, the Senior Manager, PMO translates business objectives into executable project portfolios, optimizes resources and budgets, and delivers concise, data‑driven insights for executive and board‑level stakeholders, while fostering a culture of accountability, continuous improvement, and professional development within project teams.

What You'll Do:

1. Provide leadership and oversight for the Project Management Office and assigned strategic initiatives, ensuring alignment with the CTO's priorities.

2. Develop, implement, and continually refine scalable project management methodologies, standards, and processes across engineering and IT.

3. Establish and maintain project governance frameworks, including project management tools, reporting systems, and risk and issue management processes.

4. Run the operating rhythm for Top initiatives, including initiative updates, risk reviews, dependency management, and timely escalation to the CTO with clear options and recommendations.

5. Own the planning, tracking, and reporting for the CTO's Top initiatives, including running weekly reviews and delivering concise monthly update presentations.

6. Define, maintain, and continuously improve the CTO dashboard that ties engineering and IT metrics to business outcomes, and distill insights for executive and board‑level presentations.

7. Serve as an expert in software engineering tooling used to govern the SDLC, including evaluating and configuring tools for team use and deriving meaningful delivery and quality metrics.

8. Partner with department leaders to define, prioritize, and execute projects and strategic initiatives, translating business objectives into actionable and sequenced project plans.

9. Develop and manage project and program budgets, including forecasting, expense tracking, variance analysis, and reporting to senior leadership.

10. Monitor project and portfolio performance, proactively identify and manage risks and dependencies, and ensure cost‑effective allocation and optimization of project resources.

11. Provide oversight, coaching, and guidance to project managers and project teams to ensure adherence to quality, process, and governance guidelines, while supporting strong team dynamics and cross‑departmental communication.

12. Support organizational needs by performing additional duties as assigned and participating in onsite, offsite, and industry events or meetings as required, including occasional travel.

What You'll Need:

1. Degree in business administration, Computer Science, or related field, or an equivalent combination of education and relevant experience, preferably with an advanced degree or additional relevant certifications.

2. Advanced knowledge of project management methodologies, preferably with PMP or comparable project/program management…