Senior TDX Administrator

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built to values of succeeding together, finding a better way, and doing the right thing.

If you are ready to make a difference, join us.

Blue Cross and Blue Shield is looking for a Senior TDX Administrator to join our team!

The Senior TDX Administrator partners with business and IT teams to translate service needs into efficient, user-friendly ITSM solutions. This role designs and builds request forms and automated workflows in Team Dynamix, including approvals, routing, and integrations, while ensuring solutions are scalable and aligned with best practices.

You will manage the service catalog and client portal experience, configure integrations and notifications, and maintain strong governance and security standards. Acting as an early point of contact for incidents, you’ll collaborate with developers to prioritize and deliver enhancements in an Agile environment.

This role requires strong ITSM expertise (TDX, Service Now, Jira Service Management, or similar), especially in workflows, forms, and knowledge management, along with a highly collaborative approach to continuously improve service delivery. Responsible as an advanced technical resource in one or more critical services or technologies and applies comprehensive knowledge in one or more areas. May function in a Lead role.

• Conducts detailed analysis and study of customer requirements for new or existing projects to determine feasibility, cost and time required, and compatibility with current systems and hardware capabilities.
• Develops and documents the framework for integration and implementation for changes to technical standards.
• Develops moderate to highly complex infrastructure interactions to ensure the security, stability, recoverability, and access to systems and information.
• Advises on enterprise-wide infrastructure systems growth requirements, capabilities, and constraints to ensure the long-term functionality and operation standards.
• Participates in the RFP process to evaluate and select vendor solutions.
• Oversees and evaluates the work of contractors and vendors to ensure quality services.
• Participates in or leads cross-functional initiatives on the development and implementation of enterprise-wide major installations, upgrades and process changes.
• May have accountability for project execution and resource allocation.
• Facilitates knowledge sharing by creating and maintaining detailed, comprehensive documentation and diagrams.
• Provides technical guidance or mentorship to others as appropriate.
• Tracks industry trends and maintains knowledge of new technologies to better serve the enterprise architecture needs.
• Performs systems support activities and may include required participation in an on‑call rotation for support of systems outside of normal business hours.
• Participates in structured cross‑functional processes including architecture, change, risk, resiliency, incident, problem, CMDB, and asset management.
• Assists manager in facilitating goal accomplishment by providing work direction to assigned employees and by monitoring the status of work on a daily basis.
• Clarifies roles and responsibilities of assigned employees based on direction from the manager.
• Provides coaching or mentoring as requested or deemed appropriate.
• Assists manager in facilitating resource allocation to ensure appropriate staffing levels.
• Shares feedback with the manager as requested or deemed appropriate, and may make recommendations for performance reviews.
• May make recommendations to the manager for team and individual recognition.

• 5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• Cloud Service Provider Certification (e.g., AWS Cloud Practitioner, Azure…