Enterprise Architect

Overview

We re hiring an Enterprise Architect, to design and lead the data architecture that powers service reliability, operational visibility, and informed decision-making across technology operations. You ll unify data from monitoring/observability, ITSM, incident/problem/change workflows, asset/CMDB, cloud platforms, and application telemetry—turning fragmented signals into trusted, governable, analytics-ready data products.

This is a hands-on architecture role with strong cross-functional leadership: you ll partner with SRE, IT Ops, Security, Engineering, and Analytics to define the operational data strategy and deliver measurable improvements in availability, customer experience, MTTR, change risk, and operational efficiency.

About the Role

• Define the operational data strategy and target architecture (current-to-future state), including domains such as incidents, changes, problems, requests, alerts/events, assets/CMDB, SLOs/SLIs, capacity, and cost.

• Design data models and canonical schemas for service and operational datasets (e.g., service topology, event/alert normalization, incident timelines, change-to-incident linkage).

• Build and govern reliable pipelines that ingest and transform data from tools like ITSM, observability platforms, cloud logs/metrics/traces, CI/CD, and infrastructure systems.

• Establish data quality and trust: data contracts, lineage, validation rules, SLAs/SLOs for datasets, and operational monitoring for pipelines.

• Create operational data products (curated datasets, semantic layers, metrics definitions) that enable dashboards, analytics, and automation (AIOps, correlation, anomaly detection).

• Partner with stakeholders (SRE/IT Ops/Service Owners) to identify high-value use cases: incident reduction, alert noise reduction, change failure rate, capacity planning, and reliability insights.

• Implement governance and security controls for sensitive operational data (RBAC/ABAC, retention, encryption, auditability, and policy-based access).

• Set standards and reference implementations for tooling, integration patterns, and best practices across teams.

• Mentor engineers/analysts and influence roadmap decisions through architecture reviews and technical leadership.

You are a potential fit for the role Enterprise Architect
, if your background includes:

• 8+ years in data architecture, platform/analytics engineering, or operational analytics (with 3+ years in a lead/architect role).

• Proven experience designing enterprise data architectures (batch + streaming) and delivering scalable data platforms.

• Strong understanding of service operations and reliability concepts: ITIL/ITSM, incident/change/problem workflows, SLOs/SLIs, event management, and operational KPIs (e.g., MTTR, CFR).

• Experience with Data Lake and cloud.

• Hands-on expertise with modern data stack components:
  Data modeling (dimensional, Data Vault, domain/event-driven patterns), ETL/ELT and orchestration, data quality/testing frameworks, metadata, lineage, and cataloging, strong SQL and at least one programming language (Python strongly preferred), experience with cloud data ecosystems (AWS/Azure/GCP) and security fundamentals, and excellent communication skills and ability to align diverse teams around standards and measurable outcomes.

• Experience integrating operational tooling such as Service Now, Jira Service Management, Pager Duty/Opsgenie, Dynatrace/New Relic/Datadog, Splunk/Elastic, Prometheus/Grafana, Open Telemetry.

• Streaming/event technologies (e.g., Kafka/Kinesis/Pub Sub) and real-time analytics patterns.

• Knowledge graph / topology modeling for service dependency mapping.

• Experience enabling AIOps use cases: correlation, deduplication, anomaly detection, incident prediction.

• Familiarity with Fin Ops or capacity/cost analytics tied to service health.

• Certifications (cloud, data, ITIL) are a plus.

Thomson Reuters is an Equal Employment Opportunity Employer. We value a diverse workforce and are committed to creating an inclusive environment for all employees. We comply with applicable laws and regulations regarding accommodations in the recruiting process; if you require an accommodation, please contact our Human Resources department.

About Us:

Thomson Reuters informs the way forward by bringing together trusted content and technology to help professionals make informed decisions. We are a global company with a commitment to objectivity, accuracy, fairness, and transparency.