Business Integration Analyst - Claims Operations Automation

Impact

In this position, you will be responsible for the analysis, development, support, reporting and coordination of business workflow automation and tools to maximize transactional capacity at an enterprise level. The incumbent partners with enterprise stakeholders to identify application (tools), automation needs, develop system or reporting solutions and manage related change functions. Additional responsibilities include operational level scenario definition, data collection and analysis of workflow simulation resulting in automation and/or reporting metrics.

• Participate on business projects or work groups to maintain business solutions, including business automation, increased efficiencies and data repositories.
• Analyze operational data, procedures and business needs to maintain system solutions.
• Perform scripting, coding, creation of decision tables and workflow automation within assigned tools or applications such as Super Op, Pega, ISYL, IT2B‑BEM, Access, etc.
• Follow documented methods and models to support solutions, including deployment and execution of test plans within an application.
• Partner with stakeholders to follow documented change management processes for maintenance and assigned deliverables to achieve efficiencies.
• Partner with the Information Technology organization to maintain deliverables for system integration, data integrity and security.
• Identify operational scenarios, collect data and analyze workflow simulations to produce automation and reporting metrics.

• Bachelor's degree in business or related field or 4 years of related experience in lieu of a degree.
• 3 years experience in health insurance process improvement and/or IT experience.
• Proven experience with business workflow automation technology, application design, data/business analysis.
• Team player with strong collaboration skills to partner with business and IT on system/automation solutions.
• Strong written and verbal communication skills, with demonstrated ability to express complex business concepts in clear and concise manner.
• Demonstrated problem‑solving and cross‑functional facilitation abilities.
• Ability to comprehend high‑level concepts and drill them down to actionable, granular detail.
• Strong business background and technical aptitude to bridge the gap between business needs and technical solutions.
• Proven ability to manage a variety of concurrent assignments.
• Strong personal computing skills with emphasis on Word, Visio, Access and Excel.
• High school diploma (or equivalency) and legal authorization to work in the U.S.

• Experience with business workflow automation technology, application design, database design and data analysis knowledge.
• Experience with programming languages such as Java, Visual Basic, HTML and tools such as SAS and Cognos.
• Experience with Auto Hot Key  or other robotic process automation tools.
• Experience with development of formal business processes and rule methodologies.
• Strong analytical, conceptual, and logic skills to create business requirements and develop rule statements, decision tables, and other rule automation events.

Our hybrid approach balances flexibility with meaningful in‑person connection and collaboration. Teams meet in the office two days each week—most designating at least one anchor day. The remainder of the week is remote.

Annual pay ranges from $68,900 to $113,700
, depending on skills, experience and performance. Benefits include:

• Medical, dental, and vision insurance
• Life insurance
• 401(k) plan
• Paid Time Off (PTO)
• Volunteer PTO (VPTO)
• Other benefits (details discussed during interview)

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an affirmative action plan, as required by Minnesota law. All qualified applications will receive consideration without discrimination based on any legally protected characteristic. Individuals with a disability who need a reasonable accommodation in applying, please contact talen