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Technical Support

Enterprise Customer Success Manager — AI Legal Tech

Job in Eagan, Dakota County, Minnesota, USA
Listing for: Refinitiv
Full Time position
Listed on 2026-06-04
Job specializations:
  • IT/Tech
    Technical Support
  • Customer Service/HelpDesk
    Technical Support
Salary/Wage Range or Industry Benchmark: 93100 - 172900 USD Yearly USD 93100.00 172900.00 YEAR
Job Description & How to Apply Below
Refinitiv in Eagan, Minnesota is hiring a Customer Success Manager to support enterprise customers across its Corporate Legal product suite. The ideal candidate should have over 3 years of experience in Customer Success, preferably in SaaS, and a strong understanding of legal technology. Responsibilities include creating customer success plans, conducting executive business reviews, and managing relationships using tools like Gainsight and Salesforce.

The role requires excellent communication skills and a commitment to customer satisfaction.
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