UX Research Ops – Program Manager

## UX Research Ops – Program Manager Apply remote type:
Hybrid locations:
United States of America, Eagan, Minnesota:
United States of America, Frisco, Texas:
Canada, Toronto, Ontario time type:
Full time posted on:
Posted 10 Days Agotime left to apply:
End Date:
June 7, 2026 (20 days left to apply) job requisition :
JREQ
197377

Replacement:
This position is open due to an existing vacancy to support our evolving business needs.
** UX Research Ops – Program Manager*
* ** Role

Summary:

** Thomson Reuters is reimagining how UX research is communicated and consumed across the business. We are looking for a visionary
** UX Research Program Manager
** who sits at the intersection of research practice, product thinking, and technical development. This is not a traditional program manager role — this is a builder, a strategist, and an innovator who will fundamentally transform how research insights are discovered and activated across our design and product organization.
** About the Role
**** What You'll Do as UX Research Ops – Program Manager*
* ** 1. Reimagine the Research Repository
** Lead the design and development of a next-generation research repository. Drive the transition toward decision-oriented research artifacts and define what "good" research communication looks like across the organization.
** 2. Build and Scale Shared AI Tooling
** Identify, develop, and scale AI tools that benefit the entire research and design organization — including tooling for synthesis, reporting, metadata querying, and insight tracking from research to implementation. Democratize access to data so insights reach cross-functional teams in design, product, and engineering.
** 3. Align and Enable the Research Organization
** Serve as the single-threaded owner for research AI transformation. Create structure around shared practices, facilitate knowledge sharing, and ensure AI upskilling is consistent and community-driven — not siloed. Help researchers and designers carve out dedicated space to learn, experiment, and grow.
*
* About You:

** You’re a fit for the role
** UX Research Ops – Program Manager**, if you have.
** Required
* ** Deep understanding of UX research methodologies (generative vs. evaluative) and research operations
* Proven program management experience — scoping initiatives, aligning stakeholders, and driving toward outcomes
* Familiarity with how UX research works and how insights translate into product decisions
* Experience building internal tools or platforms, not just managing existing ones
* Comfort working with APIs, MCP integrations, RAG pipelines, and AI tooling; light coding a plus
* Strong communication and stakeholder management skills across researchers, designers, product, and leadership
* Systems thinking — connecting foundational research, AI tooling, and insight delivery into a coherent vision
** Nice to Have
*** Experience with AI agent frameworks or synthetic user/persona research concepts
* Background in enterprise SaaS or professional services products
* Familiarity with accessibility standards (WCAG) and inclusive design principles
** Why This Role, Why Now
** The pace of product development at Thomson Reuters has accelerated dramatically. AI is reshaping how insights are generated, synthesized, and consumed. This role exists to build the infrastructure, tools, and programs that make the entire organization smarter, faster, and more connected to the voice of the customer.

This is one of the most consequential roles we are hiring for this year. The person who steps into it will shape how the organization makes product decisions for years to come.

Candidates should be prepared to share examples of tools, systems, or programs they have built — not just managed.#LI-DS4
** What’s in it For You?**
* ** Hybrid Work Model:
** We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
* ** Flexibility & Work-Life Balance:
** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family,…