Lead UX Researcher

Lead UX Researcher

About the UX Team:

We are transforming Thomson Reuters into a truly digital company, focusing on the individual user. We seek curious, smart, self‑driven UX professionals who turn complex problems into elegant solutions that meet user needs. Our team promotes an agile, collaborative, supportive environment where diverse thinking, innovative design, and experimentation are welcomed.

In this Lead position you will drive the end‑to‑end UX research practice for a complex, high‑impact product portfolio. You will lead both strategic generative research and evaluative studies, shape how the team uncovers and acts on deep user insights, and partner with product, engineering, and design to surface impactful research opportunities. You will advocate for user‑centered decisions in product roadmaps and provide strategic and thought leadership on UX research practices and methods.

You will coach less experienced researchers and raise the bar for research quality and influence.

Enthusiastic and knowledgeable about end‑to‑end product development, with a focus on demonstrating the business impact of UX research. Experienced leader who collaborates closely with Product, Design, and Engineering to solve the right problems lled at communicating research findings clearly and compellingly, sketching collaborative flows, and applying a wide array of qualitative and quantitative methods.

Deep knowledge of research methods:

• Qualitative analysis and reporting, interviewing, group facilitation, contextual inquiries, remote usability testing, parallel prototyping, persona development, un‑moderated feedback tools like User Zoom, data triangulation, and other UCD methods.
• Frameworks such as Jobs to Be Done (JTBD) and Customer Experience Outcomes (CXOs) to connect insights directly to business and product decisions.
• Agile testing while maintaining a strategic perspective for long‑term user objectives.
• Ability to influence priorities and navigate trade‑offs, advocating for user‑centered outcomes in roadmap decisions.
• Experience with AI tools (Claude, other platforms) to accelerate research, prototype building, and responsible AI adoption.

• Proactive, self‑directed, identifying opportunities without waiting for direction.
• Provide strategic thought leadership on UX research practices and the team’s approach.
• Partner with other insight functions, including Product Marketing and Customer Experience, to triangulate data and shape a holistic research roadmap.
• Shape research strategy and form key partnerships to uncover impactful opportunities.
• Advocate for user‑centered decisions in roadmaps and influence next steps with product and design partners.
• Navigate trade‑offs, help teams make informed, user‑grounded decisions under constraints.
• Co‑mentor less experienced UX researchers through coaching and peer review.
• Continuously raise the bar for lead‑level research quality, influence, and outcomes.
• Collaborate naturally while operating autonomously and owning end‑to‑end results.

• Own the full research lifecycle—intake, scoping, execution, and demonstrating measurable business impact.
• Synthesize business objectives and customer needs to define the right research scope.
• Develop a UX research approach, schedule, detailed test plan, and recruitment strategy.
• Lead strategic generative research to identify unmet user needs and long‑horizon product opportunities.
• Identify and articulate user needs and potential usability issues; transform data into prioritized, actionable recommendations.
• Influence product and design decisions through clear qualitative analysis, recommendations, and design solutions.
• Create persuasive presentations for product owners, developers, designers, and executives.
• Facilitate internal meetings to triage and manage research findings.
• Demonstrate the business impact of research through before/after framing, measurable outcomes, or product changes.

• Bachelor’s or master’s degree in Social Sciences, Interaction Design, Human Factors, Cognitive Psychology/Science, or related field.
• 8+ years of experience applying research to high‑volume B2B/B2C web…