Technical Service Technician - Bilingual

Want to build a brighter, bolder future and cultivate your career?
Join Ecolab's team and help create a world in which we all thrive.

Ecolab is seeking a Technical Service Technician
. As a Technical Service Technician, you will provide telephone (virtual) technical support to the Ecolab sales and service organization and customers. You will play a key role in troubleshooting equipment and application issues, delivering accurate technical guidance, and supporting varied aspects of Ecolab business, including, but not limited to, Institutional Warewashing, Laundry, and Housekeeping with training provided as needed.

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• Work with the world's most recognized and iconic brands
• The ability to make an impact with a company that is passionate about your career development
• On-the-job training where you will learn from subject matter experts with proven success
• Access to best-in-class resources, tools, and technology
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

• Support the effectiveness and productivity of the sales and service organization by delivering precise technical information to serve end-use customers
• Provide routine call coverage on mid-level call complexity within areas of competence
• Deliver accurate, courteous, and timely customer service within defined performance standards
• Contribute to troubleshooting product and equipment quality issues and participate in new systems development
• Complete case documentation, internal Emergency Service Requests (ESRs), quality tracking reports, and follow-up communications accurately and on time
• Participate in special projects and continuous improvement initiatives

• Location
  :
  This is a hybrid position (3 days in office, 2 days remote), working in-person at Ecolab's Schuman Campus in Eagan, MN.
• Work Schedule
  :
  Sunday-Saturday, 6am-10pm

* Position requires 40 hours per week. Specific days / shifts will be determined based on current business needs.

• High School Diploma or equivalent
• 3 years of professional experience, preferably in a technical support or related role
• 2 years of customer service or customer interaction experience
• Intermediate proficiency with Microsoft Office applications (Word, Excel, Outlook, etc.)
• Proficiency in English (written and verbal) is required; bilingual (Spanish) is highly preferred
• Ability to troubleshoot operational, preventative maintenance, and training issues remotely

• Bachelor's degree or current enrollment in a Bachelor's degree program
• Basic math skills to calculate consumption, flow rates, concentrations, use cost, and dilution rates
• Familiarity with ticketing systems and video communication tools / platforms
• Excellent verbal and written communication skills to clearly explain technical concepts
• Must be capable of solving product and equipment system application problems over the phone, frequently with limited background information
• Must be comfortable asking sufficiently probing questions of the caller to obtain additional information to provide effective consultation

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world.

Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

The pay range for this position is $45,700.00 - $68,600.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Ecolab provides the following benefits: medical, dental, vision, life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, identity theft protection, short-term and long-term disability, 401k, pension plans, retirement health care benefits, short-term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans (Full-Time Associates),…