ServiceNow Technical Product Manager Job Eagan area,Minnesota USA,IT/Tech

Ecolab is seeking a highly experienced Technical Product Manager, Service Now Source-to-Pay (S2P) to serve as the technical product owner and strategic advisor for our Service Now-based Accounts Payable and Procurement solutions. This role will bridge business objectives and platform capabilities by partnering closely with Finance, Procurement, and IT stakeholders to deliver scalable, efficient, and compliant Source-to-Pay experiences.

As the technical lead for Service Now S2P, you will help shape product strategy, evaluate technical solutions, guide roadmap prioritization, and ensure platform health across integrations, workflows, and user experiences. You will provide technical leadership throughout the product lifecycle while balancing business needs, platform capabilities, long-term maintainability, and operational excellence.

Reporting to the leader of Technical Product Ownership within the Service Now Platform Organization, this role offers significant visibility and the opportunity to influence the future of AP automation, supplier engagement, and Finance technology at Ecolab.

What's In It For You

Opportunity to shape the future state of Ecolab's Service Now Source-to-Pay capabilities.
Partner directly with leaders across Finance, Procurement, and Technology.
Drive strategic initiatives focused on AP automation, touchless invoice processing, supplier enablement, and AI-driven operations.
Work within a mature Service Now Center of Excellence and collaborate with platform architects, delivery teams, and business stakeholders.
Influence enterprise-wide technology decisions supporting critical financial operations.

What You Will DoServe as the Technical Product Leader for Source-to-Pay

Partner with business product managers and business stakeholders to translate operational requirements into scalable Service Now solutions.
Evaluate proposed business solutions and provide guidance regarding technical feasibility, maintainability, and platform alignment.
Identify risks, dependencies, and technical tradeoffs before development begins.
Facilitate design discussions and build consensus across Finance, Procurement, and IT teams.

Drive Product Delivery Excellence

Collaborate with delivery managers and development teams on backlog prioritization, estimation, and roadmap planning.
Participate in sprint planning, backlog refinement, peer reviews, and user acceptance testing activities.
Ensure technical quality and alignment throughout delivery and deployment activities.
Remain actively engaged throughout implementation and go-live support.

Own Service Now S2P Platform Health

Monitor platform performance, integrations, and operational metrics.
Oversee integration points between Service Now and ERP systems, primarily SAP.
Analyze exception trends, transaction errors, and data quality issues to proactively identify improvement opportunities.
Coordinate resolution efforts with technical and business teams.

Advance Product Strategy and Innovation

Maintain awareness of Service Now platform enhancements and emerging capabilities relevant to Finance and Procurement.
Develop recommendations for future investments and roadmap priorities.
Support initiatives focused on:
- Touchless invoice processing
- Supplier portal expansion
- Exception reduction
- AI-assisted Accounts Payable workflows
- Process automation and operational efficiency

Location:

St. Paul, MN (Hybrid)

Minimum Qualifications

Bachelor's degree in computer science, Engineering, Information Systems, or related technical discipline.
10 years of experience in enterprise platform management, product management, or related technology roles.
Significant hands-on experience with the Service Now platform.
Experience supporting Source-to-Pay, Accounts Payable, Procurement, or Finance Operations processes.
Working knowledge of SAP or another enterprise ERP platform.
Experience managing integrations between ERP platforms and Service Now solutions.
Understanding of data management concepts supporting reporting, analytics, reconciliation, and financial operations.
Experience working within Agile development methodologies, including backlog management, sprint planning, and iterative delivery.
Strong communication and stakeholder management skills with demonstrated ability to influence senior business and technology leaders.
Familiarity with SOX controls, compliance requirements, and financial governance processes.
No immigration sponsorship available for this position.

Preferred Qualifications

Direct SAP integration and Finance systems…