Pro Services Support Technician

Eco Water Systems LLCAs a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Company Overview Established in 1925, Eco Water Systems LLC is headquartered in Eagan, MN. The company has two manufacturing facilities and a test engineering facility in northern Mississippi. Eco Water has been owned by Marmon Holdings, Inc. since 1981, and today is one of six companies within their Water group. Eco Water is the world’s largest manufacturer of highly engineered, in-home water softening and drinking water solutions.

In North America, there are four channels through which the company goes to market including a dealer business, a retail business, a wholesale/trade business, and an e-commerce/Direct-to-Consumer platform.

Marmon Holdings is a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon’s 20,000-plus team members serve diverse industries and markets worldwide in over 20 countries. The 11 groups include Medical, Water, Food service Technologies, Retail Solutions, Transportation Products, Rail & Leasing, Electrical, Plumbing & Refrigeration, Metal Services, Industrial Products, & Crane Services.

General Overview The Ecowater Systems Pro Services Team is responsible for providing multi-channel (phone, email, chat) technical services and support for residential & commercial water treatment systems. This team supports our dealer, wholesale and retail channels. A Pro Services Support Technician assists installers, servicers and end customers with product sizing, quotes and troubleshooting water softeners, filters, and reverse osmosis systems. The Pro Service Support Technician has a broad and in-depth knowledge of problem water and problem water solutions.

Overall Responsibilities Provide (phone, email, chat) technical support and troubleshooting, system sizing, product quotes/pricing, and solutions to common problem water issues.

Assist in trouble shooting Wi-fi connected systems

Track and alert and assist quality control of issues being reported from consumers, dealers, and wholesalers

Assist quality control and product development with NEW products being developed. Troubleshoot, report, and follow up on any product concerns

Provide support for new technicians and customer service representatives

Assist in developing knowledge articles related to product support issues and resolutions

Qualifications, Skills, Competencies2+ years water treatment installation and servicing experience preferred or2+ years technical support for in home services (HVAC, Plumbing, Electrical etc.)WQA Certification strongly preferred but not required.

Ability to prioritize and solve problems

Customer focus – ensures customer satisfaction

Communication – shares information in an engaging, timely, proficient, and effective way.

Achievement driver – uses hard work and drive to accomplish quality outcomes; results oriented.

Strong computer skills

Work Environment Must have the ability to work shifts between 7:30 am and 5:30 pm CST. Must be able to be in the office at least 4days a week (Monday, Tuesday, Wednesday, and Thursday).Travel Requirement Minimal