Office Manager

About the Company

We are a B2B distribution and contractor training company specializing in decorative concrete flooring systems. We serve small contractors and installer crews through product distribution, hands on training, and ongoing operational support. Our business includes order processing, purchasing, warehousing, training coordination, and logistics in a fast paced, real world operating environment.

We are seeking an experienced Office Manager to run the operational engine of the business. This role is responsible for day to day execution across orders, purchasing, people, scheduling, and internal coordination while working closely with finance, warehouse staff, and leadership.

This is not an administrative assistant role. It is an operational management position that requires judgment, follow through, and the ability to manage people and multiple priorities without relying on perfect systems.

The Office Manager will also lead structured meetings using the EOS operating system and ensure accountability across the team.

• Operations and Order Management
  • Enter and manage customer orders accurately
  • Coordinate purchasing and replenishment without a fully automated inventory system
  • Track inventory manually and anticipate reorders
  • Manage purchasing decisions within cash flow constraints
  • Coordinate deliveries, pickups, and warehouse needs
  • Ensure what was promised matches what is delivered
• Financial Coordination
  • Work closely with an external or internal finance team handling accounts payable
  • Track open payables and upcoming obligations to ensure nothing slips
  • Match purchase orders to invoices and flag discrepancies
  • Understand and monitor sales tax requirements, and tax exempt requirements
  • Use Quick Books regularly for operational review and reporting
  • Escalate financial risks early
• Fleet and Asset Management
  • Oversee company fleet vehicles and operational assets
  • Track vehicle registrations, renewals, and compliance requirements
  • Maintain insurance cards and documentation for company vehicles
  • Coordinate routine maintenance, inspections, and repairs
  • Track service schedules and ensure vehicles remain operational
  • Serve as the point person for fleet related issues and vendor coordination
  • This responsibility ensures uninterrupted operations, regulatory compliance, and safe use of company assets.
• People and Office Management
  • Manage warehouse staff and office personnel
  • Ensure coverage during business hours
  • Enforce timekeeping, scheduling, and operational policies
  • Onboard and train new administrative and operations staff
  • Serve as the first escalation point for day to day people issues
• EOS and Meeting Leadership
  • Run weekly Level 10 meetings
  • Maintain scorecards, To Do lists, and Rocks
  • Facilitate IDS discussions and decision making
  • Hold team members accountable for commitments
  • Follow up between meetings to ensure execution
  • EOS certification is not required. Practical experience running structured meetings is helpful but not required.
• Systems and Process Oversight
  • Maintain organized workflows and documentation
  • Ensure SOPs are followed and updated as needed
  • Identify gaps and inefficiencies and propose improvements
  • Work within existing systems while helping bring clarity and structure
  • Shopify experience is a strong plus

• Minimum of 3 to 5 years experience in office management or operations management
• Demonstrated experience with purchasing and order entry
• Strong working knowledge of Quick Books
• Working understanding of sales tax compliance
• Experience managing people and enforcing policies
• Comfort operating without a formal inventory management system
• Ability to prioritize and make decisions under financial constraints
• Experience running meetings and driving accountability

You are someone who

• Has managed operational complexity before
• Can keep many moving parts organized without needing constant direction
• Is calm under pressure and steady during busy periods
• Understands cash flow realities and works within them
• Is comfortable holding people accountable
• Communicates clearly and directly
• Can lead meetings and keep teams focused and moving

• This is not a sales role
• This is not a finance or accounting role
• This is not an entry level position
• This is not a role for someone who needs fully built systems handed to them

The Office Manager is central to the company’s ability to serve customers, manage inventory, maintain compliance, and scale responsibly. This role connects operations, finance, warehouse execution, and leadership into one cohesive system