Personal Training Manager

Personal Training Manager

Full Time, Salary –

Location:

1646 Diffley Rd, Eagan, MN 55122 –

Reports to:

Managing Partner

We are looking for a Personal Training Manager to support a high-performance, high-care culture that operates with speed and urgency in delivering results through member integration, programming, and development.

As the Personal Training Manager at Crunch, you will lead, develop, and support a team of certified Personal Trainers and Personal Training Sales Consultants to deliver exceptional results for our members and drive business performance. You’ll be responsible for hiring, training, and managing your team, coaching them to acquire and retain clients while meeting club goals. You will oversee the Crunch One Kickoff experience, ensure accurate administration of PT services including client programming, supplements, and progress tracking, and maintain performance data to inform strategic decisions.

In this role, you’ll also collaborate with club leadership, provide outstanding customer service, and ensure operational accuracy and compliance across all training activities.

• Builds and develops a high-performing personal training and sales team through hiring, training, ongoing coaching, and performance management
• Consistently meets club goals by driving new client acquisition, client retention, and personal training sales through the Crunch One Kickoff experience and team coaching
• Upholds high standards in all personal training operations, including client programming, progress tracking, dotFIT management, supplement sales, and delivering timely, high-quality member support

You motivate others through example, maintain high standards for execution, make sound decisions efficiently, and remain accountable for outcomes. Leading from the front, you maintain structure and address performance gaps directly and constructively. You identify opportunities for improvement and build processes that support consistent performance, exhibiting focus through demanding, long-term responsibilities.

• Hire, train, and manage performance of a team of qualified Personal Trainers and Personal Training Sales Consultants
• Assist in the development and fitness expertise of all Crunch team members
• Meet both new client acquisition and existing client retention targets for the club
• Coach and guide direct reports on how to engage, prescribe, acquire, and retain clients
• Conduct 1:1 meetings with direct reports to review performance, motivate, and guide to achieving individual and company goals
• Administer and manage the Crunch One Kickoff experience through demonstrating, coaching, and guiding with the goal of acquiring personal training clients
• Drive Crunch One Kickoff appointments and achieve weekly and monthly new client targets
• Ensure accurate administration of PT services, including dotFIT program, supplements, client programming, and progress tracking
• Maintain accurate reporting and data for insights into performance of the department
• Isolate, align, and direct resources informed by KPIs & organizational priorities
• Provide excellent customer service by responding to all member inquiries within 24 hours
• Report to the Managing Partner and Market PTM on key results and action plans
• Maintain accurate time clock and personal training session utilization records for proper labor controls and integrity
• Maintain accurate and up-to-date certification/CPR records of all personal training staff

• 3+ years of experience as a personal trainer required
• Experience executing plans and managing KPIs required
• Experience managing and leading a team of 3-10 employees preferred
• Must have solid understanding of fitness industry, market and key business drivers
• CPR/AED certification required (can be obtained within 30 days of hire)

• American College of Sports Medicine (ACSM)
• Certified Personal Trainer
• Health Fitness Specialist
• American Council on Exercise (ACE)
• Personal Trainer Certification
• The Cooper Institute
• International Fitness Professionals Association (IFPA)
• Personal Fitness…