MCS Client Services Supervisor

About the Role

Manufacturing Client Services Supervisor - Eagan, Minnesota. Lead a team of Client Service Representatives and support employees in a fast‑paced print and manufacturing environment. Supervise daily activities, coach staff, ensure timely customer support, and collaborate with production, scheduling, materials, sales, and marketing to meet customer and quality goals.

Location: Eagan, Minnesota

Shift: 1st shift – 6:00 am to 3:00 pm

• Supervise and coach a team of Client Service Representatives, providing guidance, performance feedback, and ongoing communication.
• Direct daily client service activities to ensure timely, accurate, and professional responses to customer inquiries regarding print orders, job status, specifications, materials, timelines, delivery expectations, pricing, and issue resolution.
• Monitor workflow, assigned accounts, open inquiries, and job support activities to ensure deadlines are met and customers are proactively informed.
• Partner with production, scheduling, bindery, materials, sales, marketing, and other internal departments to resolve customer concerns, clarify job requirements, and support successful execution of production orders.
• Identify and resolve complex client service, production support, order management, and communication issues; elevate matters as needed and ensure appropriate follow‑through.
• Lead and participate in continuous improvement projects focused on customer experience, workflow efficiency, service quality, data accuracy, and operational effectiveness.

• Bachelor’s degree or equivalent combination of education and 3–5 years of related manufacturing experience, including supervisory responsibilities.
• Proven supervisory skills.
• Strong written and verbal communication skills.
• Demonstrated project management capabilities.
• Proficiency with Microsoft Office; experience with ERP systems and SAP preferred.
• Experience with lean manufacturing techniques or fulfillment operations preferred.

• Hybrid Work Model: flexible hybrid working environment (2–3 days a week in the office, depending on the role).
• Flexible work arrangements, parental leave, and vacation, including two company mental health days off.
• Competitive compensation: base pay range $66,500 – $123,500 USD, plus potential annual bonus based on performance.
• Thomson Reuters is an Equal Employment Opportunity Employer and complies with all applicable laws regarding reasonable accommodations for applicants with disabilities.

Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace. We make reasonable accommodations for applicants with disabilities and for sincerely held religious beliefs in accordance with applicable law. For more information on accommodations please contact our Human Resources Department