Billing Operations Supervisor

Hybrid/Remote Availability in Minnesota

The Billing Operations Supervisor provides operational and personnel leadership for the Business Office, ensuring efficient, compliant, and customer focused billing operations. This position oversees departmental workflows, supervises staff performance, promotes continuous process improvement, monitors key performance indicators, and collaborates with organizational leaders to support financial stewardship, regulatory compliance, and exceptional patient service. The Billing Operations Supervisor serves as a resource for staff, supports organizational initiatives, and acts on behalf of the department leadership as assigned.

At Ely-Bloomenson Community Hospital (EBCH), we believe in delivering exceptional care to every patient, every time, and that starts with supporting our team. We offer competitive pay, outstanding benefits, and a healthy work-life balance. Whether you’re providing direct patient care or supporting hospital operations, you’ll be part of a team that values excellence and professional growth.

• Provides day-to-day leadership for the Business Office by establishing priorities, coordinating departmental operations, communicating organizational initiatives and fostering a collaborative, accountable, and positive work environment.
• Oversees Business Office operations to ensure accurate billing, reimbursement accounts receivable management, and compliance with federal, state, and third-party payer requirements.
• Ensures compliance with applicable regulatory requirements, through monitoring, education, auditing, and process improvement.
• Monitors key performance indicators, and implements corrective actions as needed.
• Collaborates with clinical, operational, and financial leaders to improve billing performance, resolve complex issues, and support organizational initiatives.
• Serves as an escalation resource for complex patient account concerns, promoting effective communication, financial transparency, and positive customer services experiences.
• Develops, implements, and maintains departmental policies, procedures, and standardized workflows that promote consistency, compliance, and operational effectiveness.
• Oversees the administration, maintenance, and optimization of departmental technology systems, including Epic, Experian, Availity, payer portals, and other Business Office applications. Ensures system functionality through user access management, issue resolution, coordination with IT and vendors, and submission and follow-up of system support requests.
• Leads departmental implementation of organizational initiatives, regulatory changes, and workflow improvements in line with industry best practices, while effectively managing changes and supporting staff through transitions.
• Provides operational support to the Business Office team by performing essential billing cycle functions, including but not limited to prior authorization processing, payer credentialing, and other responsibilities as needed to ensure continuity of operations and exceptional customer service.
• Serves as operational backup to the Revenue Cycle Director by providing leadership continuity, supporting departmental oversight and assuming delegated responsibilities to ensure uninterrupted department operations.

• Provides leadership and accountability for departmental operations in alignment with the organization's mission, values, policies, and regulatory requirements.
• Establishes clear expectations and leads assigned staff through coaching, performance management, professional development, and corrective action as appropriate.
• Communicates and collaborates effectively across departments, exercises sound judgment in decision-making,…