Associate Director, Care Transitions Client Management

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Director, Care Transitions Client Performance Management (2387791)

Associate Director, Care Transitions Client Performance Management - 2387791

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Collaborate with operational, analytics, and clinical leadership teams to understand key performance drivers, focus areas, emerging trends, and reporting requirements
• Provide consultative review and quality oversight of client-facing presentations and performance reports, including recommendations to improve clarity, storytelling, and executive-level messaging
• Develop client-specific commentary, insights, and executive summaries that translate complex operational and performance data into meaningful business outcomes
• Maintain a strong understanding of organizational strategies, affordability initiatives, and operational performance drivers to support effective client discussions

• Lead the development, configuration, and enhancement of reporting processes, dashboards, and recurring deliverables across the client portfolio
• Monitor client performance through established reporting tools, dashboards, and scorecards, proactively identifying trends, risks, opportunities, and areas requiring intervention
• Communicate performance insights and recommendations to leadership, account teams, and operational partners
• Identify opportunities to improve reporting methodologies, automation, data visualization, and performance management capabilities
• Support business development and growth initiatives
• Participate in implementation planning, readiness reviews, and client launch activities to ensure reporting and performance management requirements are established prior to go-live
• Monitor and assign incoming client requests through internal work management systems to ensure timely review, prioritization, and resolution
• Partner with cross-functional teams, including Provider Relations, Clinical Operations, Analytics, Product, and Account Management, to coordinate responses and deliver client-focused solutions
• Lead, coach, and develop a team of performance management analysts through regular one-on-one meetings and real-time feedback
• Conduct bi-weekly team meetings focused on client performance trends, JOC preparation, process improvements, knowledge sharing, and organizational updates
• Establish clear expectations, monitor workload distribution, and remove barriers that impact team productivity and performance
• Foster a culture of accountability, collaboration, continuous improvement, and client-centered thinking
• Support talent management activities, including performance evaluations, goal setting, succession planning, employee engagement, and recognition programs

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 7+ years of healthcare client services/performance management experience
• Strategic thinking and problem-solving
• Performance reporting and data interpretation
• Continuous…