MCS Account Manager

As an MCS Account Manager, you will be the primary contact and advocate for assigned customers to optimize production to meet or exceed cost, quality, and delivery targets. You will plan the materials and production processes required for production orders for a broad group of products within Core Publishing Solutions.

In this opportunity as an MCS Account Manager, you will be responsible for:

• Proactively building relationships with internal and external customers.
• Facilitating transfer of documents, copies, and samples among MCS and production departments.
• Monitoring job status and communicating as needed.
• Following up to ensure dates are met.
• Representing the interests and needs of customers and manufacturing in all decisions.
• Capturing and reporting customer feedback.
• Identifying and reporting recurring problems.
• Providing quotes and performing system testing as necessary.
• Leading special projects to improve workflow, systems, processes, and procedures.
• Leading tours of the manufacturing facility and training other guides.
• Performing Material Requisition Planner 2 responsibilities as assigned by the business.
• Coordinating and verifying specifications, materials, and scheduling for each job; identifying process requirements for finished goods production orders.
• Determining lot sizes for general shipment and replenishment orders.
• Creating and releasing production orders to communicate all details necessary to ensure accurate production.
• Forecasting product requirements in SAP.
• Maintaining material master data.
• Collaborating with production and other internal departments.
• Serving as a resource to the Production Account Coordinators.
• Supporting other production needs as requested (e.g., flex labor needs).

You're a fit for the role of MCS Account Manager if your background includes:

• Bachelor’s degree preferred or equivalent experience in a related field.
• Proficiency in Microsoft applications and high level of proficiency in SAP.
• Experience recommending and taking ownership for process improvements.
• Knowledge of printing methods, equipment capabilities, and material requirements.
• Knowledge of scheduling and forecasting processes.
• Strong mathematical, analytical, and logical skills.
• Some customer service or account representative experience.
• Some experience in production planning, scheduling, manufacturing, or printing.

• Compensation: 2nd shift differential of $4.00 per hour, 3rd shift differential of $5.00 per hour, and a bonus plan.

• Salary range (U.S.): $58,100 USD – $107,900 USD. Base pay is determined by knowledge, skills, and experience and positions within the range may receive an annual bonus based on enterprise and individual performance.

• Comprehensive benefits: health, dental, vision, disability, and life insurance programs; 401(k) plan with company match; paid vacation, sick, and holidays (including two mental health days); parental leave; sabbatical leave; tuition reimbursement; employee incentive programs.

• Work‑life balance and flexible work arrangements, including up to 8 weeks of remote work per year.

• Career development opportunities: on-the-job coaching, leadership development, and access to learning resources such as Harvard Management Courses.

• Company culture that values inclusion, belonging, and flexibility, supported by the company’s values of customer obsession, competitive spirit, creative thinking, rapid learning, and collaboration.

• Social impact: two paid volunteer days annually, opportunities to participate in pro‑bono consulting projects and ESG initiatives.

To ensure we can do this, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.