Customer Advocacy Program Specialist

Customer Advocacy Program Specialist (Contract)

The Legal Customer Advocacy Program Specialist will provide dedicated support to Thomson Reuters' Customer Advocacy Program during a period of accelerated growth and high-priority launches in H2 2026. This role will help source, activate, and support customer advocates while increasing the volume and speed of customer-focused content creation across strategic marketing campaigns, product launches, events, and communications initiatives.

Working closely with the Customer Advocacy team, Product Marketing, Corporate Affairs, and campaign stakeholders, the Customer Advocacy Program Specialist will help transform customer success stories into scalable marketing assets that drive credibility, engagement, and business impact.

• Create customer advocacy assets, including case studies, win announcements, social content, and sales materials.
• Schedule and support customer and stakeholder interviews.
• Draft content using approved templates and AI-enabled workflows.
• Manage reviews, approvals, and publication timelines.
• Repurpose customer content across multiple channels and formats.

• Support outreach and activation of customer advocates for key business priorities.
• Track advocate availability, participation history, and opportunities within advocacy platforms and program tool.
• Help manage customer communications and ensure a positive advocate experience.

• Support priority campaigns and product launches with customer proof points and advocacy assets.
• Partner with Product Marketing teams to identify advocacy opportunities aligned to strategic initiatives.
• Coordinate customer advocacy promotion across social-media channels.
• Coordinate deliverables across internal stakeholders, agencies, and customers to meet program deadlines.

• Manage intake and tracking of customer advocacy requests.
• Maintain project plans and content status reports.
• Support reporting on content production, advocate engagement, and campaign utilization.
• Help organize and maintain customer advocacy assets and documentation.

• 3–5 years of experience in marketing, customer marketing, communications, content marketing, customer advocacy, or related fields.
• Strong writing, editing, and storytelling skills
• Excellent project management and organizational abilities.
• Experience coordinating multiple stakeholders and deadlines simultaneously.
• Strong attention to detail and follow-through.
• Ability to work independently in a fast-paced environment.

• Experience creating B2B customer success stories, case studies, or testimonials.
• Familiarity with SaaS, technology, or professional-services marketing.
• Experience using AI tools to accelerate content development and production.

The ideal candidate is a highly organized marketing professional who enjoys bringing customer stories to life and managing multiple projects simultaneously. They are a strong communicator and relationship builder who can engage confidently with customers and internal stakeholders, while keeping content and activation efforts moving forward.

They are comfortable working in a fast-paced environment, balancing content creation, project coordination, and customer engagement. They have a keen eye for compelling customer stories, strong attention to detail, and a proactive approach to problem-solving. Experience in B2B marketing, customer marketing, advocacy programs, or content development is preferred.

The pay range that the employer in good faith reasonably expects to pay for this position is $33.85-$38.85/hr USD.

• Our optional benefits can include medical, dental, vision and retirement benefits.

Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable…