Mobile Associate, Store-In-Store, Retail Sales

At T-Mobile, we offer a comprehensive Total Rewards Package with a base salary and compensation plan, including stock grants, employee stock purchase plan, 401(k), and access to financial coaching.

Mobile Associates, Store-in-Store are part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial. They build relationships with customers, identify needs, educate, demonstrate, and recommend solutions. They strive for strong sales performance and high-quality customer experiences.

• Proactively engages with customers in a high-traffic retail environment using digital tools, communicates effectively, educates customers, and demonstrates the value of T-Mobile solutions.
• Leverages digital self-serve tools during customer interactions and onboarding; identifies customer needs and uses solution-based selling to demonstrate the value of products and services; helps customers self-serve and utilize the T-Mobile app.
• Completes training on in-store experience, products, processes, systems, and resources; reviews personal results, promotions, and updates to remain customer-ready; collaborates with nearby stores to onboard customers; participates in store operations and procedures, including opening/closing tasks and securing assets.
• Demonstrates customer-obsessed service, builds rapport, trust, and loyalty; proactively reaches out to potential customers to drive sales; follows up with referrals, Be Back processes, and relationship management; may perform price overrides for specialty offers in National Retail.
• Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail environment preferred.

• Customer satisfaction: passionate advocate, balancing customer experience and performance goals (Required).
• Team building: willingness to work with peers and leaders, share best practices, resolve issues (Required).
• Retail sales: competitive drive and confidence to succeed in a fast-paced environment (Required).

• At least 18 years of age
• Legally authorized to work in the United States

• Travel:
  No
• DOT Regulated Position:
  No
• Safety Sensitive Position:
  No

Compensation:
Hourly base pay $19.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and training pay is eligible. Upon promotion to Mobile Expert, annual incentive target is $18,000 (varies by performance and status). All employees are eligible for stock grants.

We provide medical, dental, vision, flexible spending, 401(k), stock plans, paid time off, holidays, parental and family leave, family-building benefits, and various voluntary and discount programs. T-Mobile is an Equal Opportunity Employer. We encourage applications from individuals with disabilities and provide accommodations on request.