Lead Supervisor

Brand Ambassador

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness
• Leads implementation of company initiatives and supports the full operation of the business
• Maintains a growth mindset for business and personal development initiatives

• Establishes trust, maintains integrity, and supports an environment of collaboration within the store and throughout the organization to promote a fair, positive experience, and an inclusive culture among the team
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance and implement individualized team development to increase overall customer experience
• Exemplifies strong business acumen and executes forward‑planned strategies to achieve leadership initiatives surrounding store goals / KPIs
• Supports the store with recruiting, interviewing, performance evaluation, and high‑level training as needed
• Provides necessary feedback and guidance geared to improve individual performance at all levels; holds team accountable for achieving individual and business goals
• Adheres to and enforces team compliance of company policies and procedures in addition to store operational procedures

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
• Creates a customer‑centric culture that prioritizes customer satisfaction and mentors the team on clienteling strategy to build long‑term relationships to meet business goals
• Provides HR and conflict resolution support to the team and in the district in the absence of leadership
• Champions company resources to support a healthy work environment for internal customers

• 1+ years of equivalent experience in managing competitive retail space at the lead supervisor level
• Can bend, reach, stretch, lift, carry and move at least 25 pounds; at times, lift and carry product, cartons, props or fixtures up to 50 pounds

• Courage
  :
  Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity
  :
  Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
• Customer Focus
  :
  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity
  :
  Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results
  :
  Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy
  :
  Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
• Learning on the Fly
  :
  Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.