Xfinity Retail Service Associate

Job Summary

The Retail Service Associate supports the store team in delivering a best‑in‑class customer experience across mobile, operational, and transactional activities. The role serves as a go‑to technical and operational resource, helping to maintain a clean and efficient store environment and providing exceptional mobile support. RSAs handle mobile activation, education, troubleshooting, escalations, and assist with operational priorities to ensure customers leave confident and excited about their Comcast products and services.

• Mobile Activations & Customer
  
  Education:
  
  Provide a white‑glove experience activating new devices or BYOD to the network; guide customers through tablet setup and connectivity options; support activation and pairing of wearable devices; educate on accessories and add‑ons; demonstrate device features, enthusiasm and technical expertise.
• Mobile Escalations: Troubleshoot and resolve complex device or service issues; assist customers with stolen, lost or recovered accounts; use advanced tools to manage escalations.
• Mobile Support: Assist customers with transferring contacts, emails and media; perform password resets and credential verification; activate and configure SIM/eSIM; conduct in‑depth diagnostics; process returns, exchanges, warranty claims and replacements.
• On‑Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on‑demand deliveries and BAPIS pickups; stage orders accurately; ensure smooth handoff; identify upsell opportunities for accessories and add‑ons.

• Red Floor Customer Check‑In: Provide hands‑on demonstrations of devices and features to enhance value.
• Operations Support: Reset store for merchandising readiness; maintain visual standards and product placement; inspect back‑of‑house inventory.
• Express Transactions: Facilitate quick device swaps; process equipment returns efficiently and in compliance.

All employees must understand and follow the Comcast Operating Principles, own the customer experience, promote digital options, learn continuously, collaborate, participate in Net Promoter System activities, drive results and operational excellence, foster inclusion, and act with integrity for customers, teammates, communities, and investors.

• Communication, Customer‑Focused, Professional Integrity, Resilience, Self‑Motivation, Teamwork, Workplace Organization.

Base pay: $17.85 per hour. Total rewards include commissions for eligible sales positions and bonuses for eligible non‑sales positions. Benefits include health, dental, vision, disability, life, and other standard Comcast offerings. The company provides best‑in‑class benefits and personalized tools to support employees physically, financially and emotionally.

• Education: High School Diploma or GED (required).
• Certifications: (If applicable)
• Work Experience: 0‑2 years relevant experience.

Comcast is an equal‑opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.