Retail Shift Supervisor

Position Purpose

As a Shift Supervisor at Lindt USA, you will be part of a team that creates a positive and engaging in‑store experience for customers at Lindt Chocolate Shops across the U.S. It requires a passion for Lindt, product knowledge, and commitment to the brand.

• Sales:
  Ensure the store meets or exceeds weekly, monthly, and annual sales plans and consistently contributes to the district’s achievement. Model a sales mission, communicate it to staff, and assist in developing each team member’s commitment to sales goals.
• Supervise staff to achieve sales goals, including key performance indicators (ADS, UPT, conversion rates) and drive upselling and brand representation.
• Monitor inventory levels and communicate stock needs to Store Management to avoid out‑of‑stocks, overstocks, and dated product.
• Support Store Manager with training sales staff according to Lindt & Sprüngli guidelines; ensure staff has sound product knowledge and consistently achieves daily, weekly, and monthly sales targets.
• Escalate issues to Store Management in a professional and timely manner.
• Operational Controls:
  Ensure compliance with operational standards, inventory control, shrink and cash management, and maintain POS paperwork, logs, policies, and procedures.
• Maintain store cleanliness and compliance with Quality Assurance policies.

• Skills & Knowledge: Proven sales background; ability to take direction, delegate, and execute through others; basic math and/or accounting skills.
• Experience: Prior retail experience, preferably in a specialty retail environment; ability to lift and/or move up to 10 lbs, 35 lbs, and occasionally 50 lbs; able to climb, balance, stoop, kneel, crouch, and reach with arms.
• Education: High School Graduate or equivalent.
• Other Requirements: Must be available to work nights, weekends (Saturday and Sunday), and holidays.
• Background screening required.

Compensation:
Starting at $16–17 per hour. Pay ranges reflect market rates and may include a bonus and/or long‑term incentive. Lindt & Sprüngli offers a competitive benefits package and is an equal‑opportunity employer in accordance with applicable law.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.