Member Specialist

Responsibilities

• Provide member service and maintain the checkout area.
• Resolve member issues and concerns, including payments, returns, refunds, and exchanges per company policies.
• Promote Sam's Club products and services, and guide members regarding self‑service technology.
• Process member purchases and assist with transporting items.
• Follow company safety standards, conduct safety sweeps, and report unsafe situations to facility management.
• Maintain entrance and exit areas, verify membership cards, review receipts, and identify member needs.
• Zone the area, arrange and organize merchandise, and identify shrink and damages.
• Maintain paperwork, logs, and required documentation; execute emergency response procedures.
• Ensure compliance with company security and safety practices, including safeguarding assets and reporting potential criminal activity.
• Assist in training Member Frontline Services associates on company processes and procedures, teach new technology, and deliver new program rollouts.
• Provide continuous learning and process improvement opportunities.

• Retail experience, including operating front‑end equipment such as a cash register.
• Experience working with mobile retail applications.
• Primary location: 3035 DENMARK AVE, EAGAN, MN , United States of America.

• Health benefits:
  
  medical, vision and dental coverage.
• Financial benefits:
  
  401(k), stock purchase plan and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave. PTO/PPTO may be used for vacation, sick leave, holidays, or other purposes. Amount depends on classification and length of employment, meeting or exceeding applicable paid sick leave laws where applicable.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: a company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books and fees for programs ranging from high school completion to bachelor's degrees and short‑form certificates.
• Hourly wage range: $19.00 to $27.00. The actual hourly rate will equal or exceed applicable minimum wage. Additional premiums may be paid, ranging from $0.35 to $3.00 per hour in specific circumstances.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.