Keyholder Twin Outlets

Position: Keyholder (Full-time) - Twin Cities Premium Outlets
At Portland Leather Goods, we love people, and people love, Love, LOVE our bags. We are CUSTOMER OBSESSED. We strive to provide a customer journey that is determined by each individual Customer's needs. Our shared values of Integrity, Empowerment, Trust, Versatility, Respect, and Empathy define who we are and are required in every Customer and Team interaction. We need retail leaders who can lead teams with the same passion and commitment!

Our customers have built a vibrant community online, and we want to welcome them into our stores with that same great energy! As part of our store management team, you will guide, mentor, and coach your team to deliver a memorable customer experience, anticipate and balance the needs of the business, and embrace our phenomenal products with the enthusiasm of our customers.

It sounds simple, but it’s a high bar because our customers are freaking amazing! If this sounds like you, we would LOVE to hear from you!

This is a full time position that will work up to 40 hours a week and will be available to work over the weekend at our location at the Twin Cities Premium Outlet mall in Eagan, MN. Additional hours may be required during peak seasons. If this sounds like the perfect fit for you, tell us more in your cover letter!

Profile

Summary:

The Store Key Holder is responsible, in the absence of the management team, for the total relationship between Portland Leather Good’s retail store/eCommerce platform and its Customers. The Store Key Holder will be responsible for driving the persistent focus on the customer experience to ultimately lead to revenue and profits. The Store Key Holder reports directly to the Store Manager.

Primary Responsibilities Perform opening and closing duties, including securing the store, managing alarms, and preparing registers.

Create lasting relationships and fun memories with our customers

Ensure the sales floor, backroom, and checkout areas are organized, clean, and merchandised according to company standards.

Assist with inventory processes, including receiving, stocking, and product replenishment.

Provide exceptional customer service by greeting customers, assisting with product selection, and resolving concerns.

Support sales goals by engaging customers and promoting current promotions or loyalty programs.

Provide a safe working and shopping environment by following all safety policies and procedures

Handle returns, exchanges, and transactions accurately and professionally.

Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals.

Act as the lead on duty when store management is not present.

Support team members by providing direction, maintaining productivity, and ensuring adherence to company policies.

Help train new associates on store procedures, customer service expectations, and product knowledge.

Requirements for the position

To fulfill this Customer-centric role, the Key Holder must possess leadership skills, including:

Minimum 1 year retail experience in leadership or key holder position.

Minimum of 2 years' experience in retail, store operations, and customer experience

Strong customer service and communication skills.

Ability to handle cash and POS systems accurately.

Familiarity with POS systems and the ability to learn new systems, Shopify experience is a plus!

Reliable, responsible, and comfortable working independently.

Ability to move merchandise with appropriate equipment to and from backroom and sales floor

Ability to place and arrange items on all shelves and racks

Ability to climb and descend ladders while carrying merchandise

Ability to lift 30 pounds or more with assistance

Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store

Ability to stand, walk, kneel, or balance for a duration of time Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer

The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations will be made…