Sales Operations Specialist

Job Overview

Sales Operations Specialist is responsible for managing daily functions or processes that are necessary for business execution. Is highly responsive and ensures critical business activities are completed to ensure an optimal customer experience. This role will collaborate with our outside sales and across other internal teams to achieve the goals of the sales organization.

• Responsible for creating, updating, and documenting operating procedures for the start-up of this role, and the start-up of the Sales Operations Department
• Tracks processes, prepares reports for management detailing quality or quantity of departmental actions.
• Manages and improves organizational processes, ensuring that they are completed accurately, on time, and in compliance with established policies and regulations.
• Provide support with Salesforce account and contact management, including creation of new channel partners, regional initiatives, and changes to roles and responsibilities.
• Assist with Salesforce entries and data management.
• Responsible for researching potential leads, managing data, report generation, and handling incoming questions. Prepare commercial product submittals such as test reports, product data, and samples, as well as maintaining product/project photo library.
• Prequalify trade targets that align with the Marvin collections.
• Resolves minor errors and handles exceptions of limited risk or complexity.
• Handles ongoing administrative tasks such as coordinating meetings, research and reserve venues for trainings, AIA events, and off-site team meetings and scheduling onsite visits. Locate and research new leads for channel and architectural field representatives utilizing lead generating software and awareness from teammates in the market
• Identify key stakeholders and cross reference with opportunities in CRM systems using strategic discretion based on the business needs and local market demands.
• Develop and process reports that the field sales representatives use to support their in-market strategic decision making and demand generation.
• Share insights with sales managers and key stakeholders to align sale strategies.
• Ensures compliance with sales policies and procedures.

• A bachelor’s degree is preferred. All combinations of education and experience will be considered.
• Attention to detail, organized, and problem-solving skills.
• Ability to self-manage priorities and deadlines, including time management and using business acumen to drive prioritization.
• Possess strong communication, interpersonal, and customer service skills.
• Ability to learn to read and interpret construction documents and specifications.
• Capable of working cross-functionally with multiple business units to complete projects or sales processes.
• Experience with Microsoft Office Suite/365, business intelligence tools (Qlik View), and basic navigation of OMS preferred.
• Proficiency with the quotes analysis tool is preferred.

• $300 annual wellbeing account to spend on what helps you feel happy and healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Compensation: $55,346 - $73,795

Marvin is an Equal Opportunity Employer. Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at