Sales Associate

Retail Sales Associate

Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in‑store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, and more.

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing customer wait time.
• Resolve customer service‑related issues positively and communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Perform other essential functions as directed by your supervisor.

• High school diploma or equivalent.
• 0–2 years of relevant retail experience, with a minimum of 6 months.
• Proficient in using technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non‑business hours.
• Meets physical requirements.

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• Part‑time associates may additionally receive paid sick leave, public health emergency leave, and participate in the 401(k) and Roth 401(k) with company match.
• Part‑time associates may receive an Express merchandise discount, participate in Learn & Earn incentive program, and choose voluntary benefits through You Decide.

$11.13 - $21.15 per hour.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX accepts only individuals who are authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation due to a disability, please call 1‑800‑964‑9793 and say ‘Associate Relations’ or email A

Applicants must be presently authorized to work full‑time in the United States. PHOENIX does not sponsor visas (e.g., H‑1B, TN) for this position.