Sales Support Executive

Description

Ergotron, Inc. is a global leader in designing innovative solutions that connect people and technology to enhance human performance, health, and happiness. For more than 40 years, Ergotron has set the standard for professional-grade products and customer-focused service — earning more than 200 patents and building a growing portfolio of clinical workflow, point-of-care, software, and services solutions that help healthcare organizations create environments where care teams thrive and patients are better served.

Powered by the Technology of Movement™, Ergotron's solutions promote wellness, productivity, and efficiency across some of the world's most demanding care environments. Headquartered in St. Paul, Minnesota, Ergotron operates globally with a strong presence across North America, EMEA, and Asia Pacific. For more information, visit

The Sales Support Executive plays a key supporting role in driving revenue growth and ensuring seamless sales operations. This position is responsible for maintaining accurate CRM data, managing product seed and special pricing programs, tracking purchase order fulfillment, developing new business opportunities through proactive lead generation, and delivering outstanding support to customers and internal partners.

• Maintain and update Sales Development Opportunity (SDO) records in , ensuring data accuracy and timely progression through the pipeline
• Collaborate with field sales and management to reflect current opportunity status, forecast data, and activity notes

• Process and coordinate product seed requests from internal teams and channel partners
• Verify eligibility and obtain necessary approvals
• Track fulfillment status and communicate outcomes to requestors in a timely manner

• Review, submit, and manage special pricing requests on behalf of the sales team
• Work cross-functionally with pricing, finance, and channel teams to ensure accuracy and proper documentation

• Track open purchase orders from submission through delivery
• Proactively identify and resolve fulfillment delays
• Communicate order status updates to relevant stakeholders

• Identify and qualify new business opportunities through outbound prospecting, inbound inquiry follow-up, and database research
• Pass qualified leads to field sales representatives with appropriate context and notes
• Maintain accurate lead and contact records in

• Serve as a responsive point of contact for inbound customer inquiries, providing timely resolution or routing to the appropriate team
• Support existing account relationships by identifying upsell and cross-sell opportunities aligned with customer needs
• Monitor contract timelines and proactively engage customers ahead of renewal windows
• Escalate at-risk accounts to the appropriate sales or customer success owner

• Partner with the marketing team to follow up on campaign-generated leads and ensure timely outreach
• Coordinate with customer success, logistics, and finance teams to resolve order issues and support smooth customer experiences
• Act as a sales overlay and day-to-day support resource for field and outside sales representatives

• Associates of Arts (AA) or higher in Business Administration, Marketing or related field preferred
• 1–3 years of experience in Customer Experience, Sales operations, or a related role required
• Proficiency with  or a comparable CRM platform
• Strong attention to detail and organizational skills
• Ability to manage multiple concurrent tasks in a fast-paced environment
• Excellent written and verbal communication skills
• Experience with order management or pricing processes is a plus
• Familiarity with channel sales or distribution models preferred
• Ability to meet the physical requirements of the role

• Ergotron provides a fast-paced, innovative and flexible work environment with a comprehensive and competitive pay and benefits package. (Use below bullets for United States, delete for Global…