Inside Sales Representative

About Paper Roll Products

Paper Roll Products (PRP) is a national, employee-owned B2B distributor of transaction media and POS consumables — thermal rolls, labels, ribbons, and specialty paper — headquartered in Eagan, Minnesota. As a Teamshares network company, PRP is majority-owned by its employees. We serve thousands of retail, hospitality, fuel, healthcare, and franchise locations across the country with over 500 SKUs, phenol-free and BPA-free product options, and a drop-ship program that gives our customers a competitive advantage.

• Serve as the primary point of contact for key account buyers and corporate procurement contacts
• Conduct regular proactive outbound calls and emails to active accounts to confirm satisfaction, anticipate needs, and identify at-risk relationships
• Notify accounts of upcoming price changes in advance and provide updated pricing sheets
• Maintain accurate contact records and activity logs in Apollo CRM
• Maintain current knowledge of PRP's full product catalog to recommend the correct SKU for each customer's POS system and environment

• Monitor industry news and internal leads to identify newly opening or recently opened locations within assigned accounts
• Initiate timely outreach to new store managers or owners to introduce PRP and secure their initial transaction media order
• Coordinate with Customer Service to ensure new accounts are set up correctly and first orders are fulfilled accurately
• Identify and pursue new store opportunities within adjacent franchise and chain concepts as pipeline capacity allows

• Identify opportunities to introduce additional products — labels, ribbons, tags, fasteners, tagging guns — to accounts purchasing a limited product mix
• Work with high-frequency buyers to grow account relationships and order volume over time
• Execute targeted re-engagement outreach to reconnect with inactive accounts
• Leverage PRP's phenol-free / BPA-free product line and compliance documentation as a competitive differentiator

• Own expansion beyond the current account base — identifying and pursuing new franchise, chain, and multi-location concepts
• Partner with leadership to prioritize new strategic account opportunities as PRP grows its broader B2B customer base
• Bring an entrepreneurial, hunter mindset to the role — this position is expected to grow the book, not just maintain it

• Provide weekly activity updates to VP of Sales including new stores contacted, accounts retained, active pipeline, and revenue metrics
• Activity based metrics with a robust sales pipeline quota
• Communicate account-specific instructions and pricing nuances to Customer Service for accurate order fulfillment
• Act as the first point of escalation for service issues within assigned accounts, partnering with Customer Service and Operations to resolve quickly

• 2+ years of inside sales, account management, or customer-facing B2B experience
• Strong phone and email communication skills — comfortable with consistent outbound volume
• CRM proficiency (Apollo, Salesforce, Hub Spot, or equivalent)
• Organized, self-directed, and goal-oriented with strong follow-through

• Experience selling into franchise systems, retail chains, or multi-location operators
• Familiarity with POS consumables, transaction media, or similar B2B distribution products
• Net Suite or similar ERP exposure
• Experience with NEPQ or consultative / needs-based selling methodologies

• Employee ownership — every team member has a stake in the company's success
• Competitive base salary plus performance-based bonus
• Collaborative, low-bureaucracy environment with direct access to leadership
• A role where your results are visible and your growth is rewarded