Field Service Technician II

Field Service Technician II

Canon U.S.A., Inc., Eagan, Minnesota, United States – Skilled Labor

Job : 34201 •
Type: Full-Time •
Openings: 1 •
Category: Field Service •
Location: MN - Eagan (Minneapolis)

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate field/shop/on‑site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Provide solutions for escalated technical and/or customer service‑related problem areas for any requested territory.

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Basic understanding of internet environments and ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Valid driver's license with acceptable driving record; willing to travel.
• Capability to work in a 24/7 environment, including shift work and on‑call rotations.
• Ready to obtain any necessary security or other clearances required by customers.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Hourly rate: $21.50 – $30.75. Eligible for a transportation allowance.

Benefits include medical, dental, vision, 401(k) savings plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.

In accordance with applicable law, you must be legally authorized to work in the United States. The Company does not support visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.