Field Service Technician II

Field Service Technician II

Canon U.S.A., Inc. — Eagan, Minnesota, United States

Position:
Field Service Technician II. Type:
Full-Time.

Location:

Eagan, MN. Job category:
Field Service.

We are seeking an individual to diagnose and repair Canon-supported products through basic mechanical, software, network, and system troubleshooting and maintenance. This role requires customer-facing responsibilities and adherence to customer policies.

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge of multiple product groups, including troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate field, shop, or on-site maintenance.
• Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Provide direction to less experienced technicians and support escalation of technical or customer-service issues as needed.
• Provide solutions for escalated technical and/or customer-service problems in any territory requested.

This is a customer-facing role and may require compliance with customer policies and COVID-19 related measures where applicable.

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver’s license and acceptable driving record).
• Ability to work in a 24/7 environment, including shift work and on-call rotations.
• Must take all necessary steps to obtain security and/or other clearances required by customers to enter their premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Salary: $21.50 to $30.75 hourly. This role is eligible for a transportation allowance.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k), discretionary profit sharing, educational assistance, vacations, and more. A more comprehensive list of benefits is available at the company site.

All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. You must be legally authorized to work in the United States. The Company will not sponsor visas. All applicants must reside in the United States at time of hire.