Field Service Technician II

Field Service Technician II

Compensation

• Hourly rate $20.00-$26.00, depending on experience.
• Monthly Technician Bonus Plan.
• Mileage Reimbursement or Fleet Vehicle and gas card (based on availability).

About the Role

The Field Service Technician will provide on‑site technical support, maintenance, and repair for office equipment, including black and white, color, and multifunction printers, copiers, and related devices across the Eagan, MN area. This role focuses on delivering reliable service, training customers, diagnosing issues, and maintaining equipment to support local businesses.

• Provide printer and copier maintenance, service, and repairs to customers.
• Deliver product training efficiently and effectively.
• Diagnose equipment issues and carry out installations and upgrades.
• Make modifications, remove old units, and retrofit existing hardware.
• Complete field calls according to priority while managing time effectively.
• Continuously enhance technical skills for field assignments.
• Rebuild components at the shop.

• High School Diploma or GED.
• Minimum of three years of experience in copier/office equipment repair, service, and installation (preferred), or in technical service, repair, or training of Photo , printers, s, fingerprint equipment, or comparable products.
• Advanced education, certification, or internships relevant to the field can be used to meet experience requirements.
• Ability to lift 50 lbs and perform frequent bending, lifting, and reaching.
• Valid state driver’s license and minimum auto insurance coverage per Toshiba policy for extensive use of personal vehicle.

• Group health coverage (medical, dental, and vision).
• Employee Assistance Programs.
• Pre‑tax spending accounts.
• 401(k) plan.
• Pet insurance.
• Company‑provided life insurance.
• Employee discounts.
• Generous paid holiday schedule, paid vacation, and sick/personal business/volunteer days.

Equal Opportunity Employer

Toshiba America Business Solutions is an equal‑opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email accommod