Access Coordinator II; Residential Services

Job Details

Position Type:
Full Time

Salary Range: $24.20 - $26.14 hourly (plus $1,000 hiring bonus for external candidates)

Job Title:

Access Coordinator II (Residential Services)

Location:

3000 Ames Crossing Rd, Ste 6000, Eagan, MN 55121 (People Incorporated Main Office – Eagan, MN 55121). Must have physical presence in the Twin Cities area.

Remote/hybrid:
This is a hybrid role combining remote and in‑person work; onsite expectations may evolve.

Hours:

Monday – Friday, 8:00a.m. – 5:00p.m.

The Access Coordinator ensures seamless progression for individuals entering services by guiding them through the intake process, supporting initial engagement, and rapidly addressing barriers to access. The role facilitates timely and efficient connections to appropriate services, acting as a bridge between initial contact and long‑term care coordination.

• Serve as the primary point of contact for individuals entering services, establishing early rapport and trust.
• Guide individuals through the intake process, including completion of pre‑screeners and documentation of basic health information.
• Identify and address immediate barriers to service access (e.g., transportation, system navigation, insurance).
• Ensure rapid access to comprehensive evaluation and connection to appropriate services.
• Emphasize efficiency and short‑term support during the early stages of engagement.
• Follow up with individuals before and after comprehensive evaluation to support engagement and retention.

• Manage and track internal and external referrals from the evaluation process.
• Facilitate and coordinate connections to services, including hand‑off to long‑term care coordination teams.
• Maintain communication with individuals and service providers to ensure successful initiation of services.
• Continue following client and providing appropriate coordination until there is a successful transition.
• Complete any initial paperwork, assessments, and other relevant documentation during the transition process.
• Provide various skill‑building, teaching, and/or coaching related to the individual’s goal and/or treatment plan.

• Work closely with interdisciplinary teams, program staff, and external partners to resolve barriers and enhance access.
• Develop effective working relationships with internal and external referral resources.
• Maintain regular contact with collaborative partners, including schools and community agencies.
• Actively seek consultation from team members for complex cases.
• Maintain communication with program management on advanced or complex cases.
• Attend scheduled in‑person team meetings and may be required to report onsite based on program needs, as determined by supervisor.
• Participate in trainings, supervision, and other required activities.
• Maintain flexibility to adapt to changing onsite requirements.
• Participate in weekend on‑call coverage schedule as determined by supervisor and program need.
• Be available to consult with Intake Specialists to review clinical documentation and assist in making determination for program admission.
• Attendance is an essential function of the position.

• Document all interactions, interventions, and relevant information in accordance with organizational and professional standards.
• Maintain accurate and timely case notes in the Electronic Health Record.
• Demonstrate the ability to meet established performance metrics and productivity standards.
• Abide by HIPAA guidelines and organizational policies regarding client privacy and documentation.
• Other duties as assigned.

Must have passed all background and facility requirements. Must pass the federal Office of Inspector General screening to work in federally funded health care programs.

Must have a valid and current driver’s license and auto insurance.

• Bachelor’s degree in behavioral science or related field and proof of 4,000 hours of experience in the delivery of services to people with mental illness; OR
• Master’s degree in…