Operations Specialist - Logistics

Operations Specialist – Logistics Position Summary

As an Operations Specialist – Logistics
, you play a critical role in the success of Allegro’s logistics service. In this administrative business operations role, you will support day-to-day routing and order lifecycle execution, while analyzing performance data, solving complex fulfillment challenges, formulating customer solutions and satisfaction, and driving continuous improvement across markets. This role requires a high level of independent judgment, attention to detail, and strong communication to ensure we meet service and cost expectations.

• Design efficient delivery means using internal tools and external data to meet customer expectations and optimize cost
• Assign, track, and verify proper fulfillment partners for scheduled deliveries and pickups
• Monitor daily routing completion and communicate status to internal/external stakeholders

• Monitor all shipments and actively trace routes to ensure timely and accurate delivery
• Collaborate with customer service to address delivery issues, customer complaints, and fulfillment agent challenges
• Identify and remediate delivery agent shortfalls in real time
• Communicate directly with fulfillment agents to provide guidance and resolve escalations
• Respond to reschedule requests, job site readiness confirmations, and customer inquiries via email, phone, or chat
• Conduct complex problem-solving using data and operational insights to implement effective solutions
• Apply logic and reasoning to evaluate options and recommend action plans when issues arise
• Produce accurate reports and data extracts for internal teams and customers
• Ensure real-time communication and route updates to all stakeholders
• Complete audits of delivery data to ensure accurate job completion and revenue capture
• Provide support in validating and resolving customer and vendor invoices and estimate discrepancies

• Track and report on market-level KPIs, including cost, timeliness, and service level performance
• Conduct root cause analyses of delivery exceptions and failed deliveries to drive systemic improvements
• Recommend process or technology enhancements to improve routing accuracy and delivery agent performance
• Analyze vendor and customer invoicing data for accuracy, trends, and improvement opportunities

• High School Diploma or equivalent
• Excellent critical thinking and problem-solving skills; able to make sound decisions with limited supervision
• Proven experience in route planning, dispatch, or transportation logistics (final mile preferred)
• Strong interpersonal and communication skills (written and verbal)
• Ability to work in a high-volume, deadline-driven environment with strong attention to detail
• Strong customer service orientation with a bias for action and resolution
• Proficiency in Microsoft Office, especially Excel; experience with Order Management Systems (OMS) a plus
• Understanding of logistics concepts, transportation contracts, and delivery agent performance metrics
• Bilingual language skills are a plus

• Experience working with 3PLs, delivery agents, or carrier networks
• Familiarity with performance dashboards, routing tools, or TMS/OMS platforms
• Prior experience supporting multi-market or national logistics operations

We offer competitive compensation and a generous benefits package, including:

• Health, dental, and vision insurance
• 401(k) with company match
• Life insurance and disability coverage
• Paid time off and holidays
• Career development and growth opportunities

The physical demands described here are representative of those that must be met by an employee to successfully perform the…