Data Center Repair Manager

Company Overview

EOS IT Solutions is a Global Technology and Logistics company, providing collaboration and business IT support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

We are seeking a highly skilled and hands‑on Data Center Repair Manager to oversee and support hardware repair and troubleshooting operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high‑quality, SLA‑driven support. The ideal candidate will be proficient in using command‑line interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of break‑fix services across a range of server, storage, and network hardware platforms.

• Lead break‑fix operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
• Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX‑OS, Linux shell) to identify and resolve system and network issues.
• Oversee physical hardware repair, including component‑level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
• Troubleshoot Layer 1–3 network issues, including port failures, link flaps, and misconfigurations.
• Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims.
• Maintain and update documentation for incidents, root‑cause analysis, and repair procedures.
• Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
• Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
• Collaborate with cross‑functional teams to support infrastructure upgrades, migrations, and maintenance windows.
• Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.

• Associate degree or higher in a technical discipline or equivalent hands‑on experience in data center operations or IT support.
• 5+ years of experience in break‑fix support, hardware diagnostics, and repair in enterprise environments.
• Proficiency with CLI‑based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
• Demonstrated experience in troubleshooting and repairing server, storage, and network hardware.
• Familiarity with network protocols and tools (e.g., ping, trace route, netstat, SNMP, syslog).
• Excellent problem‑solving skills and ability to work under pressure in high‑availability environments.
• Strong communication and leadership skills with a customer‑focused mindset.
• Valid driver’s license and ability to travel between data center sites as needed.

• Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor‑specific credentials.
• Experience with ticketing systems (e.g., Service Now, Remedy) and asset management platforms.
• Knowledge of scripting for automation (e.g., Bash, Python).
• Experience working in a 24/7 operational environment with on‑call responsibilities.

• Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
• Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
• Three‑dimensional vision, ability to judge distances and spatial relationships.
• Ability to identify colors and to communicate via speaking and listening skills.
• Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
• Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend.

• Health, vision, and dental insurance starting the 1st of the month after your start date.
• Meals, snacks, drinks, and desserts provided.
• 10 days of paid time off (PTO) annually.
• 12 paid holidays.
• 6 sick days (available after 90 days of employment).
• 401(k) retirement plan with a $2,500 company match (available after 90 days of employment).

Pay Range: $70,000—$85,000 USD

EEO Statement: EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender identity, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status or other non‑merit factor.