Principal Systems Architect

Design and deliver integrated, system-level solutions that connect IMDEX tools, sensing, data and decision platforms into coherent customer workflows, turning complex customer environments into repeatable, scalable solutions that deliver measurable outcomes. The role demands the ability to build key external and internal relationships and drive alignment across customer workflows, product development, engineering, the Executive team, and IMDEX's Strategic Business Units. The position will play an important part in IMDEX's transformation from a component to a system-level organization and from technology outputs to customer-focused outcomes.

It requires a strong command of industry dynamics and competitive landscape to inform and align with the broader IMDEX product roadmap.

• Map end-to-end customer workflows spanning tools, sensors, data acquisition/telemetry, analytics and decision points.
• Identify critical decision points, value drivers and constraints in complex operating environments.
• Translate workflow insights into clear system problem statements, user needs and measurable outcome hypotheses.
• Manage product-focused relationships, such as customer interfaces, Key Accounts, Commercial, Operations and Engineering in accordance with the Product Operating Model.
• Providing product support to customers.
• Analyzing and monitoring products offered by competitors.

• Documented workflow maps and stakeholder-aligned problem framing for priority use cases.
• Clear articulation of decision points and value drivers that informs solution prioritization and pilot selection.
• System-level outcome measures defined (e.g., time-to-decision, productivity, cost outcomes) and agreed for selected pilots.
• Improved alignment across Product, Engineering and customer stakeholders on what success looks like at a system level.
• Reusable workflow artefacts and narratives that can be applied across enterprise customers and regions.

• Define system-level requirements including integration, interfaces, data flows, latency, performance and reliability.
• Design and validate integrated solutions across hardware, firmware, software applications, data platforms and analytics.
• Define interfaces and interoperability approaches that connect IMDEX components into coherent systems.
• Surface portfolio gaps, overlaps and integration priorities to inform architecture and investment decisions.
• Maintain a system-level view (e.g., block diagrams, workflow maps) to align stakeholders and guide design trade-offs.

• Agreed system requirements and interface definitions enabling effective cross-team delivery.
• Validated solution architectures spanning tools, sensing, software and data platforms.
• Product development, system-level roadmap and plan/budget are prepared and communicated to relevant stakeholders. Product roadmap, priorities, decisions and trade-off rationale are kept visible and current in agreed systems of record.
• Reduced integration rework and clearer ownership across teams through early system-level definition.
• Repeatable integration patterns and reference architectures that can be applied across multiple customer workflows.

• Support selected customer pilots and enterprise use cases, focusing on value validation rather than delivery volume.
• Partner with Product and Engineering to translate pilot learnings into roadmap, architecture and solution pattern decisions.
• Design pilot measurement approaches and capture evidence of outcome improvement (time, productivity, cost, risk).
• Contribute to development of repeatable solution constructs and delivery playbooks over time.

• Successful delivery of targeted pilots with clearly reported value outcomes and lessons learned.
• Evidence-based recommendations feeding into product roadmap and platform architecture decisions.
• Growing library of repeatable solution patterns, reference implementations and internal guidance.
• Improved repeatability and scalability of integrated offerings (reduced bespoke rework across deployments).
• Stronger customer-facing narrative of system-level value from integrated…