ServiceNow Program Specialist

Service Now Program Specialist

Location: Hybrid to Robins Air Force Base (Warner Robins, GA), Tinker Air Force Base (Oklahoma City, OK), Hill Air Force Base (Ogden, UT), or Wright-Patterson Air Force Base (Dayton, OH).

We are seeking an experienced Service Now Program Specialist to support the development, administration, deployment, and adoption of applications within a client ecosystem using Service Now. This role combines creative thinking on use of Service Now, Service Now administration, user support, and stakeholder engagement to ensure users can effectively access and utilize newly deployed applications and capabilities.

• Administer and support Service Now platform capabilities and workflows
• Develop new capabilities within Service Now and suggest best practices of use
• Manage user onboarding, account provisioning, role assignments, and access requests
• Coordinate system access and ensure users can effectively leverage available applications and services
• Support deployment and integration of applications as needed
• Collaborate with government stakeholders, developers, and system owners
• Identify opportunities to improve workflows, automation, and user experience
• Support governance activities and system integration initiatives
• Assist with reporting, metrics, dashboards, and status communications
• Provide end-user guidance, training support, and process documentation

The ideal candidate possesses strong Service Now experience, a customer-focused mindset, passion for organization and process, the ability to bridge technical and operational requirements while supporting enterprise modernization efforts, and Service Now experience.

• Must hold active DoD Secret security clearance (this requires US Citizenship)
• CompTIA Security+ CE or equivalent DoD 8570/8140-compliant certification
• 5+ years of experience supporting Service Now, IT service management, or enterprise platform operations
• Experience managing user accounts, permissions, roles, and access workflows
• Strong communication and stakeholder management skills
• Experience supporting project, program, or implementation activities
• Ability to work effectively with both technical and non-technical audiences
• Acceptable candidates must successfully pass a drug test and background screen

• Service Now Certified System Administrator (CSA)
• Experience supporting Air Force, AFSC, or other DoD organizations
• Knowledge of Agile methodologies and modernization programs
• Familiarity with enterprise application deployments and integration efforts
• Experience with workflow automation and process improvement initiatives

At Illumination Works, we know data, and we should, we’ve been doing it since we started in 2006! We specialize in everything data from big data to data science, data engineering, software engineering, and cloud design. We are a trusted technology partner in user-centered digital transformation—delivering impactful business results to clients. We partner with customers to solve their unique technology and data challenges and stay on top of modern technologies and advancements leveraging our Innovation Lab.

Check out our website to learn more at

We invest in our employees in all aspects of their life and we value family. We offer market competitive salary, a generous PTO package, and comprehensive medical, dental, vision and life insurance plans. We also offer 401K, short/long-term disability insurance, a fun and engaging culture, and training opportunities to keep you up to speed on the latest technologies.

Illumination Works is committed to hiring and retaining the best workforce. We hire the best talent for our customers’ needs. We make our hiring decisions without regard to race, color, religion, sexual orientation, gender identity or national origin, age, veteran status, disability, or any other protected class. Acceptable candidates must successfully pass a drug test and background screen.

All qualified applicants will receive consideration for employment without regard to disability, status as a protected…