Customer Service Clerk

Customer Service Clerk

Position: Customer Service Clerk

Supervisor: Customer Service & Accounts Receivable Supervisor

Division: Tribal Administration

Department: Accounting

In House Only Applicants (Tribal Members and Employees currently working within a Kickapoo Entity)

Reports to the Customer Service & Accounts Receivable Supervisor. Performs various clerical and routine accounting tasks in support of the accounting department, including data entry, processing payments, preparing billings, and generating financial reports. Reconciles accounts, responds to inquiries, and resolves issues with internal departments and vendors. Supports daily business operations and administrative tasks.

• Answers telephones, maintains logs for business documents, greets visitors, and assists in other clerical functions.
• Creates labels, files, types, proofs reads, and sorts mail.
• Handles cash and cash‑related transactions in ledgers and reconciles cash reports.
• Updates and stores business files; provides copies when requested.
• Prepares bank deposits for different accounts and ensures funds are deposited correctly.
• Enters daily cash received at the Customer Service window and all ACH deposits for all KTTT bank accounts into accounting software.
• Ensures all entries have corresponding supporting documentation.
• Maintains a monthly closing process for the previous month.
• Learns and understands basic accounting information related to funds, GLs, and departments.
• Generates and interprets accounting reports.
• Prepares invoices and confirms that payment is received.
• Contacts Tribal Members, employees, or vendors to obtain payment and communicates professionally.
• Communicates effectively with Spanish‑speaking employees in Mexico for supporting documentation for deposits.
• Handles Mexican deposits and converts transactions to dollars using the exchange rate.
• Interprets Mexican bank account information.
• Greets incoming visitors, notifies staff of arrival, and receives packages and deliveries.
• Demonstrates professionalism and confidentiality in customer service.
• Establishes and maintains a highly organized filing system and work area.
• Scans business files when required.
• Contacts personnel when checks are ready for pickup.
• Handles multiple tasks and duties simultaneously.
• Manages difficult situations with upset employees, tribal members, or vendors patiently.
• Assists departments by providing required information or documents.
• Performs additional tasks as assigned by the Supervisor, Assistant Controller, Controller, and CFO.

• Familiarity with common office processes: filing, document handling, and telephone call routing.
• Computer literacy: proficiency with word processing, spreadsheets, databases, and basic accounting software.
• Typing at a moderate speed; operation of standard office machines; effective communication.
• Cooperative working relationships with colleagues in routine duties.
• Strong verbal communication with employees, customers, and business contacts.
• Customer service skills for interacting with members of the public.
• Basic arithmetic for timekeeping and calculations.
• Strong English reading, writing, speaking, and understanding; effective communication.
• Strong Spanish reading, writing, speaking, and understanding; effective communication.
• Ability to convert Mexican currency to US dollars and vice versa.
• Ability to follow written and verbal directions.
• Attention to detail for accurate data entry and thorough minutes or telephone messages.
• Organizational skills and multitasking for filing and completing clerical tasks.
• Management of confidential data and information security.
• Independent judgment and sound decision making.
• Integrity and discretion handling sensitive employee and customer information.
• Cultural awareness of Kickapoo traditions, beliefs, and lifestyles.
• Positive, friendly, welcoming attitude and contribution to a positive work environment.
• Willingness to assist or train coworkers.
• Receptiveness to feedback and making necessary changes.

This position does not carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Minimum Qualifications: High School Diploma or equivalent, or at least 12 months of experience directly related to the duties and responsibilities specified.

Preferred Qualifications: Two years of general office experience, including word processing, spreadsheets, and cash handling skills.

Native American preference is observed. KTTT recognizes preference for KTTT tribal members and qualified Native American tribal members, including preferential treatment in recruitment, hiring, promotions, layoffs, and reductions in force so long as they meet minimum job qualifications.