Hotel Overnight Valet Attendant

Position: Hotel Overnight Valet Attendant, FT
Reports to:

Front Services Supervisor

Job Summary:

Greets and assists with guest arrivals and departures by greeting, parking, and retrieving guests' vehicles and providing exceptional service.

Essential Functions:

* Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.

* Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions.

* Ensures complete guest satisfaction.

* Greet customers arriving and departing customers. .

* Keep front drive area and parking areas clean and orderly to ensure that space usage is maximized.

* Direct motorists to parking areas or parking spaces, using hand signals or flashlights, as necessary.

* Patrol parking areas to prevent vehicle damage and vehicle or property thefts.

* Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles.

* Lift, position, and remove barricades to open or close parking areas.

* May assist with luggage.

* Develop a good understanding of layout and be able to give directions to all areas in the hotel including pool.

* Be able to supply the guest with all the information that they need to be able to enjoy their stay.

* Answering Guest inquiries i.e., directions.

* Recommending local area restaurants, points of interest, or needs for transportation.

* Handling guest needs by following up with requests, questions, or problem resolution.

* Utilize provided parking application to inventory, track and keep count guest vehicles.

* Must be able to work all shifts or varying schedules to support business needs.

* Ensures Security for the hotel's customers, employees, and property assets.

* Maintain clean and tidy appearance and a clean and tidy work area.

* Assist in departmental training efforts.

* Demonstrate and promote KLECH core values and MAD skills.

* Manage and maintain security of confidential information entrusted to position.

* Attend and satisfactorily complete all required training as assigned.

* Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.

* The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.

* Perform other duties as assigned.

Minimum Requirements to

Qualifications:

* Must have a clean driving record.

* Must have a minimum of 2 years of driving experience.

* Must have a valid Driver's License.

* Be able to withstand working in an outdoor environment where extreme cold and extreme hot including rainy weather may impact comfort levels.

* Ability to physically run back and forth from building to garage. About one block distance.

* Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

* Ability to work independently with minimal supervision.

* Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.

* Ability to work under pressure in a fast paced, stressful environment.

* Ability to meet multiple deadlines and multi-task.

* Ability to have strong critical thinking, analytical and guest service skills.

* Must possess a positive attitude with strong organizational and leadership qualities.

* Ability to add, subtract, multiply and divide in all units of measure.

* Ability to define problems, collect data, establish facts and draw conclusions.

* Ability to understand complex instructions and material.

* Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.

* Ability to…