Hotel Housekeeping Supervisor

Reports To

Executive Housekeeper

Responsible for providing clean and immaculate public and guest areas throughout the hotel, ensuring that all guest rooms have been properly cleaned, and stocked with amenities in accordance with hotel standards.

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions.
• Ensures complete guest satisfaction.
• Investigates and follows up with guest complaints and requests
• Provides clean guestrooms.
• Conducts daily inspections of all areas cleaned by the Housekeeping Department including every guest room and public areas.
• Records all relevant information on the Housekeeping Inspection Report.
• Distributes to the room attendants items that are to be stocked in the guest rooms.
• Notifies the Maintenance Department of any necessary repairs or maintenance work via the completion of maintenance work orders or verbal communication.
• Assists Executive Housekeeper or Assistant Executive Housekeeper in conducting room attendant training
• Responsible for assisting the Executive Housekeeper or Assistant Executive Housekeeper in completing room assignments for the Room Attendants from the Housekeeping Report.
• Responsible for serving as the Executive Housekeeper or Assistant Executive Housekeeper in their absence for days off, sick, vacation or other.
• Assists in cleaning rooms or public areas and performing laundry functions as workload may require.
• Has a critical eye for detail and perfection.
• Responsible for security of guest room and its contents.
• Demonstrate and promote KLECH core values and MAD skills
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

• Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
• Must have knowledge of brand standards and corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
• Must have the ability to lift, stand, walk, bend, reach and exert well‑paced mobility for periods of up to four hours in length. Requires sitting, bending, stooping, climbing, kneeling, reaching, and visual acuity.
• Must be able to physically accomplish all housekeeping functions enabling one to "Pitch‑in" as needed.
• Must have knowledge of stain removal and chemical cleaning agents, and operation of different types of equipment.
• Must have the ability to comprehend and follow instructions from Management.
• Must have the ability to read, write, speak, and comprehend the English language sufficient to understand and communicate information for reasons such as safety and security, for example, product safety labels and emergency instructions.
• Must have prior experience as a Room Attendant.
• Leadership Experience preferred
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have…