Support Staff

Position: Support Staff

Supervisor: Program Director

Division: Health and Human Services Administration

Department: New Hope Healing Grounds

Responsibilities

The Support Staff at New Hope Sober Living Home plays a crucial role in providing a safe, supportive, and structured environment for residents in recovery from substance use disorders. This position involves assisting residents in their daily activities, promoting a sober lifestyle, and fostering a community of accountability and personal growth.

Essential Duties and responsibilities include the following:

• Assist residents with daily living activities and help them maintain a clean and organized living space.
• Provide emotional support and encouragement to residents as they navigate their recovery journey.

Facilitate communication between residents and staff to ensure a cohesive living environment.

• Assist in the implementation of recovery programs, workshops, and group meetings.
• Encourage participation in house activities and community events to promote social engagement and peer support.
• Monitor the premises to ensure the safety and well-being of all residents.
• Conduct regular check-ins and maintain a visible presence in the house.
• Enforce house rules and policies consistently and fairly.
• Respond to emergencies and crises with appropriate interventions and support.
• Maintain a calm and supportive demeanor in challenging situations.
• Maintain accurate and timely documentation of resident progress, incidents, and any relevant observations.
• Assist in the intake process for new residents, including orientation and assessment.
• Collaborate with therapists, counselors, and other staff to create a holistic support system for residents.
• Participate in staff meetings and training sessions to enhance skills and knowledge.

• Assist clients in accessing community resources, including housing, employment, healthcare, and social services, to support their recovery journey

Knowledge, skills and abilities for the position:

• Empathy and compassion for individuals in recovery.
• Conflict resolution and problem-solving abilities.
• Strong organizational and time management skills.
• Ability to maintain confidentiality and professionalism at all times.
• Ability to work with alcohol or drug dependent program participants and understand the recovery process
• Ability to be calm and work with persons in crisis
• Ability to provide holistic, comprehensive information and referral services
• Ability to connect program participants with community resources
• Must be self-motivated, organized, dependable and able to meet deadlines
• Must be able to communicate effectively orally and in writing
• Ability to do public speaking and conduct educational sessions and/or translate Spanish to English or English to Spanish.
• Bilingual, English, or Spanish; knowledge of Kickapoo language a plus
• Ability to maintain effective working relationships with all departments of the Kickapoo Traditional Tribe of Texas.
• Ability to use personal computer, calculator, phone, copy, scan, and fax machine.
• Ability to be self-motivated, organized, detailed oriented and meet deadlines
• Ability to multi-task and prioritize daily, weekly, or monthly tasks.
• Awareness and strong knowledge base of KTTT and Eagle Pass community and social service resources.
• Some knowledge of addictions field, recovery process and rehabilitation
• Must have cultural awareness and sensitivity of Kickapoo traditions, religious beliefs and way of life.
• Empathy and compassion for clients facing challenges with addiction

• Strong organizational and time-management skills.
• Ability to handle sensitive and confidential information with discretion

Supervision exercised:

This position does not carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Education/experience requirements:

Minimum Qualifications: Must have at least one year of working in addictions field and have knowledge of recovery process and rehabilitation.

Preferred Qualifications
:
High school diploma or GED. College courses in psychology, sociology, social work, addictions or related fields.

Native American preference is observed:

KTTT recognizes preference for KTTT tribal members and qualified Native American tribal members including preferential treatment in recruitment, hiring, promotions, layoffs and reductions in force so long as they meet minimum job qualifications.